Vpliv izobraževanja agentov na kakovost storitev klicnega centra v podjetju Telekom Slovenije d.d. : diplomsko delo univerzitetnega študija

Faculty of Organizational Sciences, Kranj (FOV)

Vpliv izobraževanja agentov na kakovost storitev klicnega centra v podjetju Telekom Slovenije d.d. : diplomsko delo univerzitetnega študija

Hercog, Blanka

Type of material - undergraduate thesis

Publication and manufacture - Kranj : [B. Novak], 2010

Language - slovenian

COBISS.SI-ID - 6671891

Link(s):
http://dkum.uni-mb.si/Dokument.php?id=14304
Digital Library of the University of Maribor – DLUM

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Topics
kakovost | kakovost storitev | zadovoljstvo kupca

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A DMD 14119/NOVAK NOVAK Vpliv	loan not possible

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Hercog, Blanka	32944
Gomišček, Boštjan	11422

Source: Personal bibliographies and: SICRIS

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