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Uvajanje operativnih standardov v poprodajni dejavnosti : diplomska naloga visokošolskega strokovnega študijaKleva, EdvardV nalogi je najprej prikazano uvajanje programa z operativnimi standardi v podjetju - uradnemu uvozniku in prodajalcu vozil in rezervnih delov, v nadaljevanju pa predstavitev rezultatov in analiza ... uvedbe programa Osmose Business (O2B) pri pooblaščenem serviserju in uradnemu distributerju nadomestnih delov, opreme in dodatkov ter drugih izdelkov in storitev. Sledi predstavitev Operativnih standardov in podrobna predstavitev operativnega standarda: predhodna priprava rezervnih delov za delavnico. V zaključku naloge pa je predstavljena celotna prodajna politika za pooblaščenega serviserja in uradnega distributerja nadomestnih delov, opreme in dodatkov ter drugih izdelkov in storitev.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Ljubljana : [E. Kleva], 2015Language - slovenianCOBISS.SI-ID - 14167067
Author
Kleva, Edvard
Other authors
Soković, Mirko
Topics
diplomske naloge |
operativni standardi |
poprodaja |
pooblaščen prodajalec in serviser |
kakovost storitev |
ankete o zadovoljstvu strank s kakovostjo storitev |
akcijski načrt |
rezervni deli |
operational standards |
after-sales - authorized dealer |
quality of services |
customer satisfaction survey on quality of services |
action plan |
spare parts
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Database name | Field | Year |
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Kleva, Edvard | ![]() |
Soković, Mirko | 09001 |
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