Assessing service quality : satisfying the expectations of library customers

(UM)

Assessing service quality : satisfying the expectations of library customers

Hernon, Peter, 1944- ; Altman, Ellen ; Dugan, Robert E., 1952-

Type of material - handbook ; adult, serious

Edition - 3rd ed.

Publication and manufacture - London : Facet, 2015

Language - english

ISBN - 978-1-78330-059-4

COBISS.SI-ID - 84833025

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Hernon, Peter, 1944- | Altman, Ellen | Dugan, Robert E., 1952-

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Library	Call number – location, accession no. ...	Copy status
University of Maribor Library	Bibliotekarska zbirka 025 II 89865	available - outside loan, loan period: 1 months

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Hernon, Peter, 1944-
Altman, Ellen
Dugan, Robert E., 1952-

Source: Personal bibliographies and: SICRIS

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