VSE knjižnice (vzajemna bibliografsko-kataložna baza podatkov COBIB.SI)
  • Citizens’ satisfaction with... (naslovnica)
    Citizens’ satisfaction with “citizens’ initiatives” [Elektronski vir] : the case of the Municipality of Ljubljana
    Kozjek, Tatjana, 1980- ; Verbič, Miha, 1986- ; Umek, Lan, 1981-
    Based on a survey, this article analyses the satisfaction with communication between citizens and public servants in the Municipality of Ljubljana (MOL). It highlights the potential of a citizen ... relations management tool to emphasise the importance of effective communication between the municipality and citizens, the role of civic engagement in the development of the municipality and the importance of understanding and managing differences in satisfaction between citizens and public servants. A notable satisfaction gap exists, with citizens generally more satisfied thatn public servants, except for accesibility to initiatives and problem-solving. The study recommends adopting succesful tools, such as those used in Ljubljana, to improve communication, citizen participation and the quality of services. It emphasises the importance of understanding communication dynamics to tailor municipal improvements and promote civic engagemenet and calls for further research in Central and Eastern European municipalities.
    Vir: NISPAcee journal of public administration and policy. - ISSN 1338-4309 (Vol. 17, no. 1, 2024, str. 28-49)
    Vrsta gradiva - e-članek
    Leto - 2024
    Jezik - angleški
    COBISS.SI-ID - 199014915

    Povezava(-e):

    https://sciendo.com/article/10.2478/nispa-2024-0002
    Repozitorij Univerze v Ljubljani – RUL
    DOI

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