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  • Impact of Covid-19 on the digitalisation of administrative procedures : lessons from Slovenian administrative units
    Kovač, Polonca, 1971- ...
    The Covid-19 pandemic has transformed our society, with administrative procedures - as relationships between public authorities and citizens and businesses - being no exception. Still, the innovative ... digitalisation of such procedures means the 58 administrative units across Slovenia have been able to develop a responsive administrative system. Using normative, descriptive and statistical research methods, the article identifies the relevant drivers and barriers, like user demands leading to a more responsive service, the lack of legal bases, and the top-down approach discouraging progress. Correlation analysis shows that digitalisation also holds important positive implications for the principles of good governance. Moreover, larger administrative units are more likely to achieve a higher degree of digitalisation and hence better public governance. The findings are useful for designing evidence-based public policies to properly respond to pandemic-associated challenges.
    Vir: Teorija in praksa : revija za družbena vprašanja. - ISSN 0040-3598 (Letn. 58, posebna št., 2021, str. 652-669, 693-694)
    Vrsta gradiva - članek, sestavni del ; neleposlovje za odrasle
    Leto - 2021
    Jezik - angleški
    COBISS.SI-ID - 77852419
vir: Teorija in praksa : revija za družbena vprašanja. - ISSN 0040-3598 (Letn. 58, posebna št., 2021, str. 652-669, 693-694)
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