Ekonomsko-poslovna fakulteta, Maribor (EPF)
POSLOVALNI ČAS/ IZPOSOJA NA DOM: Ponedeljek, Sreda, Petek 8.30 - 14.00. Torek, Četrtek 8.30 - 17.00. ČITALNICA: Ponedeljek, Torek, Sreda, Četrtek 8.30 - 17.00, Petek 8.30 - 14.00. Poletni poslovalni čas (julij-avgust) / Knjižnica in čitalnica: torek in četrtek 9.00 - 14.00.
  • Great customer connections : simple psychological techniques that guarantee exceptional service
    Gallagher, Richard S., 1954-
    To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles ... of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers.
    Vrsta gradiva - priročnik
    Založništvo in izdelava - New York : AMACOM American Management Association, cop. 2006
    Jezik - angleški
    ISBN - 0-8144-7308-3; 978-0-8144-7308-5
    COBISS.SI-ID - 9057052

Rezervirajte gradivo na želenem mestu prevzema.

Mesto prevzema Status gradiva Rezervacija
Ekonomsko-poslovna fakulteta, Maribor
prosto - na dom, čas izposoje: 30 dni
Signatura – lokacija, inventarna št. ... Status izvoda
 658.89 GALLAGHER R. Great  658.89 GALLAGHER R. Great prosto - na dom, čas izposoje: 30 dni
loading ...
loading ...
loading ...

Vnos na polico