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  • Pomen sistemskega pristopa k vrednotenju kakovosti v zdravstvenem sistemu = Significance of system approach in health system quality assessment
    Štern, Bojanka
    Quality is a concept that defines a value-dependent judgement about a certain object or phenomenon under consideration. Quality assessment is a process, showing the level of accordance between ... quality criteria of the reviewer/s (customers, clients, stakeholders) and actual attributes of products, servicesorsystems. Quality assessment therefore always contains subjective values of the reviewer/-s. This also means, that some differences in quality assessment of dimensions, elements and processes of health system and health system as a whole are inevitable and legitimate and indicates the need for focusing essential attention to such differences in the origins of projecting of systems for quality assessment and in the management of different aspects of quality within the health system. Nevertheless, a certain degree of "commonvalidity" of definitions, criteria, indicators and reference values (quality standards) is needed to create an effective quality assessment model.The complex nature of the quality concept demands systemic, interdisciplinary/transdisciplinary approach and use of qualitative and quantitative methods of scientific work either in health system quality assessment or in the process of creation of health quality systems. Every health quality system modelling should also consider environmental influences upon the estimated system.
    Vir: Zdravniški vestnik : glasilo Slovenskega zdravniškega društva = Slovenian medical journal = journal of Slovenian Medical Association. - ISSN 1318-0347 (Letn. 75, št. 5, maj 2006, str. 303-308)
    Vrsta gradiva - članek, sestavni del
    Leto - 2006
    Jezik - slovenski
    COBISS.SI-ID - 21351129

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    Digitalna knjižnica Slovenije - dLib.si

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