Narodna in univerzitetna knjižnica, Ljubljana (NUK)
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  • Quality management in selected European public administrations = Menedžment kakovosti v izbranih evropskih javnih upravah
    Kovač, Polonca, 1971- ; Tomaževič, Nina, 1973-
    National public administrations are forced to adapt to societal changes all over the world and through the use of quality and excellence tools they develop their operations especially by focusing on ... customers and all other stakeholders. In the EU there is no prescribed tool for quality development in public administrations, but the European Commission recommends self-assessment and external benchmarks as well as improvements according to the CAF model. The article is based on research about the situation and the perspectives of quality management in selected EU member states (Austria, Belgium, Denmark and Italy). On that basis, the authors present the directions for quality development in Slovenian public administration.
    Vir: Naše gospodarstvo : revija za aktualna gospodarska vprašanja = Our economy : review of current problems in economics. - ISSN 0547-3101 (Letn. 55, št. 1/2, 2009, str. 103-112)
    Vrsta gradiva - članek, sestavni del
    Leto - 2009
    Jezik - angleški
    COBISS.SI-ID - 3127726

    Povezava(-e):

    Digitalna knjižnica Slovenije - dLib.si

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