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  • The role of consumer-brand identification in building brand relationships
    Tuškej Lovšin, Urška ; Golob, Urša, 1977- ; Podnar, Klement
    The purpose of this paper is to investigate relationships between congruity of consumer and brand values, brand identification, brand commitment, and word of mouth. The results show that congruity of ... consumer and brand values tends to have positive influence on consumers' identification. Consumers who identify with a brand tend to commit stronger to a brand and generate positive word of mouth. The results show that consumers' identification fully mediates the impact of value congruity on brand commitment. However, brand commitment does not mediate the impact of consumers' identification on generating positive word of mouth.
    Vir: Journal of business research. - ISSN 0148-2963 (Vol. 66, no. 1, 2013, str. 53-59)
    Vrsta gradiva - članek, sestavni del
    Leto - 2013
    Jezik - angleški
    COBISS.SI-ID - 30919773
    DOI

vir: Journal of business research. - ISSN 0148-2963 (Vol. 66, no. 1, 2013, str. 53-59)

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