Kakovost dela in storitev v specialni knjižnici : model odličnosti EFQM : diplomsko delo
Očko, Lea
Model odličnosti EFQM predstavlja enega izmed modelov za ugotavljanje kakovosti storitev v različnih organizacijah. Model je sestavljen iz devetih meril, ki zaobjemajo tako dejavnike delovanja kot ...tudi rezultate delovanja. Organizacija s pomočjo samoocenjevanja pridobi rezultate na podlagi katerih se lahko primerja s podobnimi ustanovami in ugotovi, kje lahko izboljša svoje delovanje. V nalogi smo preverjali, kako je model primeren za uporabo v manjši specialni knjižnici. Kot praktični primer nam je služila Knjižnica Banke Slovenije. S pomočjo prilagojenega modela smo ugotavljali, kje so potrebne spremembe in kakšen bi bil najprimernejši način za izvedbo ocenjevanja. Pokazale so se tudi nekatere ovire, med katerimi največjo predstavlja nesamostojnost oz. vpetost Knjižnice Banke Slovenije v hierarhično organiziranost Banke Slovenije.
Type of material - undergraduate thesis
; adult, serious
Publication and manufacture - Ljubljana : [L. Očko], 2009
diplomska dela 0000000002 OČKO L. Kakovost IN: 020090225
diplomska dela 02 OČKO L. Kakovost IN: 020090225
available - reading room
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