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Merjenje kakovosti, usmerjenost k uporabniku in davčna administracijaKlun, MajaMerjenje kakovosti in usmerjenost k uporabniku je sestavni del reform javnega sektorja in zato tudi sestavni del sprememb dela davčnih administracij povsod po svetu. V članku je na začetku ... predstavljen odziv davčnih administracij v svetu na te spremembe, v drugem delu pa so prikazani rezultati raziskav o mnenju uporabnikov slovenske davčne uprave (davčnih zavezancev) o njenem delu,torej kakovosti izvajanja storitev in njeni usmerjenosti k uporabniku. Ker gre za raziskave, ki so bile izvedene v različnih časovnih obdobjih, je podana tudi primerjalna analiza rezultatov, predvsem glede tega, ali so zavezanci bolj zadovoljni z delom davčne uprave ali ne.Source: Uprava = Administration. - ISSN 1581-7555 (Letn. 2, št. 1, jul. 2004, str. 69-83)Type of material - article, component part ; adult, seriousPublish date - 2004Language - slovenianCOBISS.SI-ID - 1990574
Author
Klun, Maja
Topics
Slovenija |
davčni sistemi |
davčne službe |
administracija |
kvaliteta |
odnosi s strankami |
Slovenia |
tax systems |
tax offices |
administration |
quality |
customer relationship |
customer relationship
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Klun, Maja | 19293 |
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and: SICRIS
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