-
Customer service on the Internet : building relationships, increasing loyalty, and staying competitiveSterne, JimType of material - handbookPublication and manufacture - New York [etc.] : Wiley, 1996Language - englishISBN - 0-471-15506-3COBISS.SI-ID - 41417729
Author
Sterne, Jim
Topics
Internet (Computer network) |
Internet marketing |
World Wide Web |
Customer services |
Data processing |
Customer services |
Communication systems |
Internet (računalniško omrežje) |
Potrošniški interesi |
Priročniki |
Potrošniki |
Storitvene dejavnosti |
Dostop |
Priročniki |
Potrošniki |
Komunikacijske mreže |
Zadovoljevanje |
Priročniki |
Potrošniki |
Informacijska omrežja |
Informacijski servisi |
Priročniki |
Potrošniška družba |
Konkurenčna prednost |
Računalniško komuniciranje |
Priročniki |
Računalništvo |
Internet |
World Wide Web |
Priročniki |
Računalništvo |
WWW |
Računalniške mreže |
Priročniki |
Svetovni splet |
Storitvene dejavnosti |
Potrošniški interesi |
Priročniki |
potrošnik |
storitve |
znanje |
individualizem |
psihologija osebnosti |
Internet |
Extranet |
marketing |
trženje |
komuniciranje |
odnosi z javnostjo |
konkurenca |
WWW |
World Wide Web |
konkurenčnost |
prednost |
računalniške mreže |
informacijski viri |
računalništvo |
uporaba računalnika |
telekomunikacije |
elektronska pošta |
elektronsko poslovanje |
uspešnost poslovanja |
strategija trženja |
vrednotenje |
tržno planiranje |
uporabniki |
podpora |
promocija |
meritve |
priročniki |
case study |
primeri
Reserve material at the desired pickup location.
Pickup location |
Material status | Reservation |
---|---|---|
Faculty of Economics and Business, Maribor |
available - outside loan, loan period: 30 days
|
Call number – location, accession no. ... |
Copy status |
---|---|
658.89 STERNE J. Customer 658.89 STERNE J. Customer |
available - outside loan, loan period: 30 days
|
Shelf entry
Permalink
- URL:
Impact factor
Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.
Year | Impact factor | Edition | Category | Classification | ||||
---|---|---|---|---|---|---|---|---|
JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
Select the library membership card:
DRS, in which the journal is indexed
Database name | Field | Year |
---|
Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
---|
Select pickup location:
Material pickup by post
Notification
Subject headings in COBISS General List of Subject Headings
Select pickup location
Pickup location | Material status | Reservation |
---|
Please wait a moment.