Emocionalno delo strokovnjakov med skrbjo in stilizirano predstavo
Šadl, Zdenka
Članek obravnava emocionalno delo kot relativno ločen vidik strokovnega dela v službah pomoči in v zdravstveni negi. Strokovno delo in uspešna pomoč ljudem zahtevata komunikacijske in emocionalne ...spretnosti in veščine - usposobljeno upravljanje čustev. Avtorica pokaže nekaj značilnosti emocionalnega dela na profesionalnem storitvenem področju v primerjavi z neprofesionalnim, komercialnim področjem storitev. Ugotavlja, da sta nepreračunljiva emocionalna podpora in emocionalna kontrola nujni sestavini strokovnega dela in pogojujeta njegovo učinkovitost in uspešnost. V zadnjem delu opozori na širitev strategije komercialne prijaznosti (modela emocionalnega dela iz komercialne sfere) na sistem ameriškega in britanskega zdravstvenega varstva, kar prinaša določeno napetost v opravljanje "tradicionalnega" emocionalnega dela v socialnih službah in zdravstveni negi.
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