Due to the COVID-19 pandemic, aviation at the global level is currently facing one of the biggest challenges in its sustainability. The entire philosophy related to airport operations and passenger ...processing changes due to the fast-spreading nature of this disease. The “new normal” in the aviation sector, primarily at the airport, will provide the passenger a different quality level of service in comparison to what we used to have until now. Following World Health Organization measures, especially those related to social distances, the future focus will be on the implementation of fully automated self-service passenger traffic flows that will change the airport passenger traffic flows’ processing structure. This paper shows current technologies and processes and how this “new normal” will change philosophy related to Industry 4.0 at the airport passenger operations, functionality, and human resource (HR) planning and optimizations.
In addition to passenger traffic, air cargo business is an important business for a global air transport industry. This means that Air Cargo Handling Process (ACHP) is important for any airport or ...cargo handling agent who provides cargo handling services. To qualitatively manage the ACHP, certain prerequisites must be met, such as competent cargo staff, procedures, cargo information system, infrastructure with enough capacity, and process management. The objective of research presented in this paper is ACHP and its complex structure but in the context of safety and sustainability. Using of several scientific methods of cognition, the authors research the structure of ACHP and safety, and ecological aspects of the process, too. The result of this research is the safety and environmental aspects of the process which are of significant importance for process functionality as well as for the quality level of service that meets customer requirements and to the sustainability of process. Results show that there is a significant impact of the environmental and safety aspects specific to particular activities in ACHP and that they affect the reliability and functionality of the whole process, its profitability, and competitiveness. This points to the need for ACHP to be viewed in context and to understand ACHP sustainability matters and sustainability components.
Odnos marki i potrošača je kompleksan i osjetljiv jer marke često odražavaju
mišljenja i stavove potrošača. Potrošači uspostavljaju odnos temeljen na emocijama s
mrakom i očekuju da se određene njima ...važne karakteristike koje povezuju s markom ne
mijenjaju. Posebice očekuju kontinuitet u kvaliteti koja se pokazala kao jedna od ključnih
odrednica u izgradnji uspješne marke. Na današnjem iznimno brzom i konkurentnom
tržištu, za marke je važnije nego ikada da zadrže kontinuitet kvalitete i time ispune
očekivanja potrošača. Cilj ovog rada je pobliže objasniti karakteristike marke, kao i
razliku između marke i proizvoda te pojasniti sami proces stvaranja marke. Pregledom
dostupne i aktualne literature, ovim radom želi se također pobliže istražiti utjecaj
kvalitete na stvaranje uspješne marke, a samim time i pozitivnih poslovnih rezultata i
profita.
In the past, it was enough for the airport to have a runway and a modest terminal. The development of air traffic has also increased customer requirements (passengers, airlines, etc.), which has ...affected the need for airport infrastructure development. Throughout the world, passenger terminals have been built, many of which, according to architectural solutions, represent works of art. The design and functionality are tailored in such a way as to enable longer stay and meet the requirements of passengers and other users. Content and concept offer solutions that airport operators provide for additional revenue. One part of the content and service is offered in passenger terminal buildings, while the other part is provided outside them, whether in or outside the airport. Part of this content is offered by Airport City (AC). AC phenomenon represents the integration of infrastructure, superstructures, information and operations. It represents a part of the Supply Chain (SC) and usually includes facilities such as: passenger terminals, runways and other airport activities such as: ground handling, logistics, office space, shops, hotels, etc. In this paper, authors use a method of systems theory, a modeling method and a comparative method as a general and some specific scientific methods of cognition, to researching the problem to which different AC models and their structure can contribute to the optimal SC flow as its essential part and bring the results of the AC phenomenon as a part of the SC.
The development of information and telecommunication technologies, apart from accelerating the information flows, increasing efficiency on the market and other business changes, results also in the ...reduction of the number of employees in companies. With the application of new information and telecommunication technologies even companies with a single employee in certain activities (publishing, counselling, tourism, etc.) can successfully compete with larger companies, which leads to an increased number of logistic service demands. A large number of small enterprises create a large number of small orders which have to be delivered in the same unit of time, thus causing increased congestion of roads, especially in urban areas.
Although information transport, due to the mentioned technologies, has become to a large extent virtual, the transport of people and cargo continues to operate in a three-dimensional space (recognizing the time dimension as an important factor for calculating the business efficiency). The application of the model from the paper makes it possible to confirm the thesis of increased traffic congestion as consequence of the technological development and to emphasise the need to find a solution in the form of logistic and distribution centres for small and mid-size enterprises. The companies that offer logistic and distribution services may become centres for small and mid-size enterprises, thus offering a solution that maintains the speed and efficiency and avoids costs of congestions and delays.
Odnos marki i potrošača je kompleksan i osjetljiv jer marke često odražavaju mišljenja i stavove potrošača. Potrošači uspostavljaju odnos temeljen na emocijama s mrakom i očekuju da se odreðene njima ...važne karakteristike koje povezuju s markom ne mijenjaju. Posebice očekuju kontinuitet u kvaliteti koja se pokazala kao jedna od ključnih odrednica u izgradnji uspješne marke. Na današnjem iznimno brzom i konkurentnom tržištu, za marke je važnije nego ikada da zadrže kontinuitet kvalitete i time ispune očekivanja potrošača. Cilj ovog rada je pobliže objasniti karakteristike marke, kao i razliku izmeðu marke i proizvoda te pojasniti sami proces stvaranja marke. Pregledom dostupne i aktualne literature, ovim radom želi se takoðer pobliže istražiti utjecaj kvalitete na stvaranje uspješne marke, a samim time i pozitivnih poslovnih rezultata i profita.
The capital and technology transfer into a certain region leads also to increased demands for logistic services. The transition to the logistic delivery organisation is very important under the ...conditions of accelerated technological development, in particular in the field of telecommunications and informatics, which enabled the advent of successful companies having a single employee. Owing to the mentioned technologies these companies get networked with similar companies, thus being able to solve all their needs by outsourcing the services or products of other networked companies.
Higher speed and greater flexibility of operation of such companies has brought the following challenge: larger number of small companies has created a larger number of small orders that have to be delivered within the same unit of time. The logistics and distribution centres can represent a solution which maintains the speed and efficiency, and avoids costs of congestions and delays.
KEY WORDS: capital transfer, technology transfer, logistics and distribution centres, optimisation
Primjena društveno odgovornog poslovanja danas je sve popularnija i postala je suvremenom poslovnom praksom koju primjenjuju sve veći broj tvrtki. Odnosno možemo reći da se društveno odgovorno ...poslovanje javilo kao trend koji se proširio cijelim svijetom pa tako i kod nas. Implementiranje DOP-a postaje sve značajniji element u postizanju konkurentnosti i efikasnog poslovanja suvremenih tvrtki. Tvrtke su shvatile da je bitno za njihov imidž da su društveno odgovorne, a da je to istodobno i najbolji način da se doprinosi društvu. Većina potrošača više vjeruje kompanijama za koje znaju da su društveno korisne. Ovim istraživanjem pokušat će se utvrdit koliku ulogu ima društveno odgovorno poslovanje odnosno utječe li te u kojoj mjeri utječe društveno odgovorno poslovanje kompanije Podravka d.d. na ponašanje potrošača Koprivničko-križevačke županije. Najvažniji dio ovog rada je utjecaj kompanije Podravke d. d. na lokalnu sredinu u kojoj posluje odnosno Koprivničko-križevačku županiju. Podravka d. d. je zaslužna za gospodarski razvitak lokalne sredine te politički i demografski razvitak tog područja. Kroz svoje društveno odgovorno poslovanje i mnogobrojne humanitarne projekte i sponzorstva koje je ostvarila i potpomognula, Podravka d.d. je vrlo bitna i značajna za ljude i kraj u kojem posluje.
Posljednja milja označava zadnji korak distribucije do kupca. Odnosi se na isporuku pošiljka u zadnjim kilometrima, gdje dostavne službe iz distributivno-logističkih centara preuzimaju pošiljke i ...dostavljaju ih na kupčevu adresu ili najbližu dogovorenu lokaciju. Glavni zadatci posljednje milje jesu, da u što kraćem vremenu i uz što manje troškove, pošiljke dođu do kupca. Iz tog razloga dostavne službe uvode nova logistička rješenja koja im pomažu savladavati probleme posljednje milje. Problem posljednje milje javlja se usporedno s rastom internetske trgovine jer dostavljači moraju isporučivati ogromne količine pošiljaka. Novi oblici dostave pospješuju dostavu u posljednjoj milji, tako što smanjuju troškove, zagušenje prometa, zagađenje okoliša i buku. Zato je cilj svim dostavnim službama u sjeverozapadnoj Hrvatskoj da u skorijoj budućnosti osim paketomata uvedu i druge inovativne oblike dostave u posljednjoj milji. Kako bi se saznalo koliko su kupci u sjeverozapadnoj Hrvatskoj zadovoljni dostavom paketa, provedeno je istraživanje na uzorku od 127 ispitanika. Ispitanici su se izjasnili što i koliko često naručuju preko interneta, koliko su zadovoljni dostavnim službama u sjeverozapadnoj Hrvatskoj te bi li željeli da se uvede neki novi oblik dostave u posljednjoj milji.
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