This book presents research on the determinants of workers’ health (physical and mental well-being) and the organization’s health (performance and culture). It addresses the impact of psychosocial ...working conditions on workers’ well-being, and their performance, productivity, innovation, and morale at work.
Discusses how to manage workers to enable them to be engaged and creative
Raises employee awareness on how to maintain good physical and mental health at work
Covers how to work beyond retirement age
Presents how to design a work environment that prevents counterproductive behaviors
Covers work–life balance and how it can affect work
This book is aimed at professionals, postgraduate students, scientists, and practitioners in the fields of work and health psychology, management, occupational health and safety, and human resource management.
Use your interpersonal and communication skills as a financial professional to work successfully with clients Embark on a journey to further develop your career when you read People- Centric Skills: ...Interpersonal and Communication Skills for Financial Professionals, 2 nd Edition. Business leaders consider employee communication skills and critical thinking abilities as essential elements for success. In their work, all professionals must communicate clearly and rely on their interpersonal skills to be successful. This second edition of People-Centric Skills shares the fictional story of Dalton Zimmer, executive coach and public speaker. Dalton, all the while juggling his business, kids and social life, provides coaching and communication strategies for handling challenging situations faced by his clients. This insightful narrative will help you expand communication and soft skills as a CPA, auditor, financial planner or other financial professional. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. New to the second edition, you'll find a discussion of communication between generations and how to bridge them as a financial professional. You can be a more people-centric leader as you engage with a wide range of clients and associates. This book can be a first step to improving interpersonal and communication skills as you continue to develop in your career.
Diversity at Work Ferdman, Bernardo M; Deane, Barbara R
2013, 2013-11-18T00:00:00, 2013-11-25, 2013-11-20, c2014, Volume:
33
eBook
Diversity at Work: The Practice of Inclusion How can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of ...inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP's Professional Practice Series) presents detailed solutions for the challenge of inclusion—how to fully connect with, engage, and empower people across all types of differences. Its editors and chapter authors—all topic experts ranging from internal and external change agents to academics—effectively translate theories and research on diversity into the applied practice of inclusion. Readers will learn about the critical issues involved in framing, designing, and implementing inclusion initiatives in organizations and supporting individuals to develop competencies for inclusion. The authors' diverse voices combine to provide an innovative and expansive model of the practice of inclusion and to address its key aspects at the individual, group, and organizational levels. The book, designed to be a hands-on resource, provides case studies and illustrations to show how diversity and inclusion operate in a variety of settings, effectively highlighting the practices needed to benefit from diversity. This comprehensive handbook: * Explains how to conceptualize, operationalize, and implement inclusion in organizations. * Connects inclusion to multiple dimensions of diversity (including gender, race, ethnicity, nationality, social class, religion, profession, and many others) in integrative ways, incorporating specific and relevant examples. * Includes models, illustrations, and cases showing how to apply the principles and practices of inclusion. * Addresses international and multicultural perspectives throughout, including many examples. * Provides practitioners with key perspectives and tools for thinking about and fostering inclusion in a variety of organizational contexts. * Provides HR professionals, industrial-organizational psychologists, D practitioners, and those in related fields—as well as anyone interested in enhancing the workplace—with a one-stop resource on the latest knowledge regarding diversity and the practice of inclusion in organizations. This vital resource offers a clear understanding of and a way to navigate the challenges of creating and sustaining inclusion initiatives that truly work.
Conflicts happen, and the workplace can be a cacophony for competing interests. Consider that organizational culture is an ensemble of shared values, beliefs, assumptions, perceptions, and norms. ...Organizations are not solos. They are an accompaniment of individuals, departments, and divisions, and each is competing for scarce resources. Measure in a little power imbalance and organizational political posturing. Then, scale in the fact that today's managers are faced with diversity and cultural issues ranging from race and gender to individual ethnicity, principles, and philosophies, about which employees are more vocal. All this discord can strike a sharp note of dissonance. However, effective resolutions can change this discord to harmony.Consider that music is not a single note. Rather, it is the silence between the notes that makes beautiful music, and conflict is that silence. Unfortunately, conflict has a bad reputation, and it is often labeled as disagreement, fighting, or arguing that leads to stress, retaliation, and resentment. Some managers spend a disproportionate amount of their workdays dealing with conflicts. They have not learned what causes conflicts or how to productively manage them. As a result, they often avoid or force outcomes causing discord, fractured relationships, loss of productivity, and even lawsuits. Learning to fine tune inevitable conflicts will help managers orchestrate a more harmonious workplace.From Discord to Harmony: Making the Workplace Hum is largely evidence-based, and many of the chapters contain cutting-edge research by experts in their respective fields.
What is internal communication? What role does it play in contemporary organizations? What are the consequences of malfunctioning internal communication?
There are many aspects of internal ...communication – work related, social, formal, informal, vertical, horizontal, between coworkers, between coworkers and managers, communication before and under organizational changes, internal crisis communications and so forth. We think of different forms of communication channels such as intranet, staff magazines, electronic billboards and internal television. This book interconnects these different parts and emphasizes the strategic value and importance of internal communication. We understand internal communication as an unused capital with a large potential for organizational success. Further, we understand internal communication as a basic prerequisite of organizations that is performed by all members of an organization – managers, coworkers and communication professionals. Traditionally, there has been too much emphasis on the work and function of communication professionals when internal communication is discussed, but most of the communication value is actually produced by managers and coworkers. However, communication professionals are the communication experts in organizations that strategically facilitate the organization.
This book is based on a cooperation between Susanne Dahlman, senior communication consultant, and Mats Heide, Professor in Strategic Communication at Lund University. Hence, this book has a unique approach that covers both practical and academic aspects of internal communication. This book is a response to the demand for a book that covers the strategic aspects of internal communication in practice, and as such is ideal reading for both practitioners and advanced students.
The theme of this volume is "Culture, Corporation, and Economy in Asia." It introduces seven articles written by leading business anthropologists. Anthropology is the study of humans, past and ...present. The central concern of anthropologists is the application of anthropological knowledge to the solution of human problems. This introductory article briefly summarizes the history of anthropology and business studies in Japan, Korea, and China, and examines the intertwined relationship of this branch of anthropology with the history of East Asian colonialism. The author then introduces anthropology's methodology and perspective that emphasize holistic, comparative, empirical, inductive, and ethno-historically oriented mode of inquiry. Anthropology regards the economic organization not only as an entity dealing with financial issues, but also as a cultural-emitter that operates in a nexus of multiple stakeholder-agencies. To study companies and economic activities in Asia anthropologically is to explore organizationally mediated, symbol-producing practices, schemes, actions, and consequences, that interact with politico-economic forces and institutional assemblage, both locally and globally. The author argues for combining the critical ethnography of Asian business on the ground, with the macro-level analyses of economic conditions and socio-political movements.
Resumo: Objetivo/contexto: Nos últimos dez anos, a etnografia se estabeleceu como um serviço central do portfólio de muitas empresas de pesquisa de mercado na Colômbia que oferecem etnografias de ...consumo a seus clientes. O objetivo deste artigo é descrever e analisar como os profissionais de pesquisa de mercado compreendem e utilizam a etnografia. Metodologia: A pesquisa que deu origem a este artigo teve várias fases. Inicialmente, foram identificadas as instituições que oferecem etnografias de consumo na Colômbia. Em seguida, os portfólios de serviços das instituições identificadas, bem como o discurso com o qual oferecem seus serviços, em particular o de estudos etnográficos, foram analisados. Por fim, foram realizadas mais de vinte entrevistas com profissionais de pesquisa de mercado em Bogotá, Cali e Medellín, todos com experiência na realização de etnografias de consumo. Conclusões: Na Colômbia, o processo de integração do método etnográfico nas empresas de pesquisa de mercado não foi analisado em profundidade, ainda que os profissionais dessa área estejam abrindo espaço para o debate na academia. Um exemplo disso é que no XVII Congresso de Antropologia da Colômbia de 2019, pela primeira vez, havia quatro mesas dedicadas à antropologia aplicada ao consumo, mercados, indústria e empresas. Originalidade: Esses espaços são ideais para discutir os postulados e as conclusões deste artigo, especialmente a de que, no campo da pesquisa de mercado, o discurso da antropologia é utilizado e instrumentalizado para dotar a etnografia de consumo de legitimidade acadêmica e científica, embora suas práticas e suposições metodológicas sejam desprezadas.
Resumen: Objetivo/contexto: En los últimos diez años, la etnografía se ha consolidado como un servicio central del portafolio de muchas empresas de investigación de mercados en Colombia que ofrecen a sus clientes etnografías de consumo. El objetivo de este artículo es describir y analizar la manera como los profesionales de la investigación de mercados entienden y emplean la etnografía. Metodología: La investigación que dio lugar a este artículo tuvo varias fases. Inicialmente, se identificaron las instituciones que ofrecen etnografías de consumo en Colombia. A continuación, se hizo el análisis de los portafolios de servicios de las instituciones identificadas, así como el análisis del discurso con el que ofrecen sus servicios, en particular el de estudios etnográficos. Finalmente, se realizaron más de veinte entrevistas a profesionales de la investigación de mercados en Bogotá, Cali y Medellín, todos con experiencia en la realización de etnografías de consumo. Conclusiones: En Colombia no ha sido analizado en profundidad el proceso de integración del método etnográfico en las empresas de investigación de mercados, a pesar de que recientemente profesionales de este campo están abriendo espacios para hacer el debate en la academia. Un ejemplo de esto es que en el XVII Congreso de Antropología en Colombia de 2019 por primera vez hubo cuatro mesas dedicadas a antropología aplicada al consumo, los mercados, la industria y las empresas. Originalidad: Estos espacios son ideales para discutir los postulados y hallazgos de este artículo, en especial nuestra conclusión de que, en el campo de la investigación de mercados, se usa e instrumentaliza el discurso de la antropología para dotar las etnografías de consumo de legitimidad académica y científica, aunque sus prácticas y presupuestos metodológicos son desestimados.
Abstract: Objective/context: In the last ten years, ethnography has consolidated itself as a central service in the portfolio of many market research companies in Colombia that offer their clients consumer ethnographies. The objective of this article is to describe and analyze how market research professionals understand and use ethnography. Methodology: The research that led to this article involved several phases. Initially, we identified the institutions that offer consumer ethnographies in Colombia. This was followed by an analysis of the service portfolios of these institutions, as well as an analysis of the discourse with which they offer their services, particularly in terms of ethnographic studies. Finally, more than twenty interviews were conducted with market research professionals in Bogotá, Cali and Medellín, all with experience in carrying out consumer ethnographies. Conclusions: Despite the fact that professionals in this field have recently opened up spaces for debate in academia, in Colombia, the process of integrating the ethnographic method into market research companies has not been analyzed in depth. An example of this is that at the XVII Congress of Anthropology in Colombia in 2019, for the first time, there were four tables devoted to anthropology applied to consumption, markets, industry, and business. Originality: These spaces are ideal for discussing the postulates and findings of this article, especially our conclusion that, in the field of market research, the discourse of anthropology is used and instrumentalised to endow consumer ethnographies with academic and scientific legitimacy, even though its methodological practices and assumptions tend to be underestimated.
PDF
