This study investigates how Total Quality Management (TQM) influences the quality of Health care services in Jordan. To test this relationship, a survey was distributed to 220 employees working at ...different Jordanian hospitals. The results show significant and positive association between all TQM dimensions (customer focus, top management support, fact-based decision making, employees' involvement, and continuous improvement) and the quality of health care services in Jordan. The study concludes by emphasizing the importance of TQM in enhancing the quality of health care service and recommends hospitals ‘management and policy makers to adopt and integrate various TQM practices into the Jordanian health sector.
TQM is one of the essential factors in organizational activities. This research aims to determine how TQM elements and organizational culture can lead to operational performance in a mineral water ...manufacturer in Pasuruan, East Java, Indonesia. Aside from that, researchers also measure how TQM elements, organizational culture, and operational performance can affect corporate performance. The respondents are 50 people from staff, suppliers, and consumers of the manufacturer. The method used in this research is a quantitative method that uses path analysis. The results showed that there is a significant impact between soft TQM elements towards operational performance. The results also showed a significant effect between hard TQM elements, organizational culture, and operational performance towards corporate performance. This research differs from other studies because the model analysis correlates organizational culture with TQM elements in a mineral water company.
Environmental social governance (ESG) and total quality management (TQM) are two relevant mechanisms that hold great promise for a progressive and sustainable world. Yet, their application and study ...have largely remained independent of one another, which may be due to the traditionally outward focus of ESG and inward focus of TQM. To address this gap, this article aims to shed light on the latest issues on ESG and TQM, and the ways in which they could be logically and seamlessly integrated, wherein ESG and TQM become both inward and outward in their focus. Using a novel multi-study meta-systematic review, this article makes a noteworthy contribution by consolidating the potential of integrating ESG and TQM, and thus, should be useful for stakeholders who wish to untangle the complexities of ESG and TQM, as well as the ways in which they could co-exist for a brighter future.
The primary objective of the present study was to examine the impact of total quality management (TQM) practices on the performance of organization performance of Arab American University Palestine. ...The study was also interested in examining the role of organizational excellence in organizational performance and also investigated the impact of organizational excellence in the relationship between TQM practices and organizational performance. To achieve the objective of the current study, we employed the structural equation modeling using statistical package of smart PLS-3. The questionnaires were distributed among the administrative staff of the university. Prior to establishing direct and indirect links between variables, we accessed the measurement of model and after es-tablishment of the model fit, the structural model was used to examine the hypothesized relationships and the results confirmed the hypotheses of the survey. In other words, TQM practices had significant relationship with organizational performance and organizational performance had significant relationship with organizational performance. Moreover, TQM had a positive and significant effect on the organizational Excellence. Finally, organizational excellence also mediated the relationship between TQM and organizational performance.
El marketing ocupa uno de los lugares centrales al interior de las estrategias de las organizaciones en la actualidad debido a lo inestable del entorno empresarial, es por esto que su gestión y los ...elementos inherentes a ella son de vital importancia para el entorno organizacional actual. En este contexto, se busca investigar los vínculos entre el marketing y la gestión de la calidad total (TQM), por medio de una revisión de literatura que analice diversas publicaciones en torno a esta temática, en donde se encuentran similitudes y afinidades en los hallazgos entre estas dos áreas, sin embargo, en el mundo real y en la práctica hay una aparente falta de integración de las dos. Por tanto, se realizó un estudio que muestra que los académicos de marketing están menos dispuestos a utilizar métodos de benchmarking que otros grupos y aún es menos probable que los gerentes la estén utilizando. Es así que los principales hallazgos se centran en explorar como la integración entre la TQM, el Benchmarking y el marketing puede favorecer el entorno empresarial de las organizaciones.
This study aimed to identify the effect of Total Quality Management (TQM) practices on their dimensions on employee performance who worked for Qatar Ministry of Interior, with the moderating share of ...knowledge. The components of TQM include customer focus, employee participation, continuous improvement, leadership & good vision and operations manage-ment. The study uses a quantitative research, where 280 questionnaires are collected from respondents to obtain the necessary information for testing the hypotheses of the study. Multiple regression and gradient regression are used to analyze the research data. The results indicate that TQM practices with its dimensions had effects on employee performance through knowledge sharing. The results of this study contribute to develop and implement different strategic directions that enhance the performance of employees through the adoption of TQM and the dissemination of a culture of knowledge sharing.
Pendidikan nasional bertujuan untuk mengembangkan potensi peserta didik agar menjadi manusia yang beriman dan bertaqwa kepada Tuhan Yang Maha Esa, berakhlak mulia, sehat, berilmu, cakap, kreatif, ...mandiri, dan menjadi warga negara yang demokratis, serta bertanggung jawab. Tuntutan akan pendidikan bermutu semakin hari semakin kuat. Fenomena ini muncul dengan kondisi kebutuhan masyarakat yang berkembang demikian cepat. Tingginya tuntutan tersebut telah direspon oleh sebagian pimpinan lembaga pendidikan dengan sikap yang rasional dan lebih berorientasi pada kebutuhan masyarakat secara luas. Mutu pendidikan adalah gambaran dan karakteristik menyeluruh jasa pelayanan pendidikan secara internal, maupun eksternal yang menunjukkan kemampuannya, memuaskan kebutuhan yang diharapkan, atau yang tersirat mencakup input, proses dan output pendidikan. Penelitian ini berisi penelitian lapangan tentang studi kasus peran kepala sekolah dalam meningkatan manajemen mutu pendidikan di SMA N 1 Larangan Kabupaten Brebes. Penelitian ini bertujuan untuk mengetahui (a) bagaimana peran kepala sekolah dalam mengelola manajemen mutu di SMAN 1 Larangan Kabupaten Brebes; (b) bagaimana karakteristik kepala Sekolah dalam menjalankan manajemen mutu di SMAN 1 Laranagan Kabupaten Brebes; (c) bagaimana peran Kepala Sekolah dalam mewujudkan manajemen Mutu di SMAN 1 Larangan. Kesimpulan dari penelitian ini adalah Sebagai seorang pengelola, kepala sekolah SMAN 1 Larangan memiliki empat strategi utama dalam mengelola sekolah, yaitu membuat perencanaan, mengorganisasi sumberdaya, melaksanakan kegiatan, dan melakukan pengendalian dan evaluasi. Karakteristik Kepemimpinan Kepala sekolah yang diterapkan oleh Drs Mohammad Royani M.Pd adalah menggunakan prinsip Nabi Muhammad Saw: ”Uswatun Khasanah” (keteladanan dalam berkata, berbuat dan berperilaku)
Purpose: The basic purpose of this research is to analyze the interactive impact of IS and SCM practices factors which enable and inhibit SCM-IS on the OPER of SMEs in EC.
Methodology: The key ...dimensions of IS and SCM practices are attempted to be identified by this research study along with the inhibiting and enabling factors related to SCM-IS. Moreover, the study is based on a set of research hypothesis, which are tested and the findings are comparatively discussed specifically to the SMEs working in Indonesia.
Results: The role of practices related to IS and SCM as well as inhibitors and enablers of SCM-IS in OPER of SMEs in Emerging Countries has been examined timely relying on data obtained from executives of SMEs. The research contributes to the identified research gap on IS and SCM practices in a comparative aspect. Therefore, the study is among the pioneering studies on the issues. So, the current study has used SEM-PLS as a statistical tool to answer the research questions raised in this study and research objectives envisaged in the current study.
Total quality management (TQM) is a widely used management philosophy across many sectors. Organisations implement TQM in order to gain competitive advantage in terms of quality, productivity, ...customer satisfaction, and profitability. However, the literature seems inconclusive about the positive effect of TQM on organisational performance. The effect of national culture on TQM implementation is gaining importance; thus, several studies argue that the effect of TQM practices on organisational performance needs to be evaluated in different social, cultural, and economic settings. Furthermore, this study also contributes in the important debate in the operations management literature related to convergence versus divergence argument in TQM implementation. Therefore, this study provides empirical evidence from a developing country in South Asia. Data were collected from the member companies of All Pakistan Textile Mills Association by using a questionnaire. The questionnaires were sent to 210 textile companies and the respondents were quality or production managers. Structural equation modelling was used to investigate the effect of TQM practices on organisational performance. The findings of this study indicate that TQM has a highly positive effect on organisational performance. These findings support the divergence argument, which indicates that the positive effect of TQM on organisational performance is not limited only to companies located in developed nations, but can also be equally achieved in other parts of the world.
The motivation of this study is to provide empirical evidence of service companies’ performance regarding nine dimensions in a total quality management model during the COVID-19 pandemic. The nine ...dimensions highlight strategic company activities, and it allows a comparative analysis of the overall effect of having a QMS such as ISO 9001:2015 on Peruvian service companies. A total of 630 Peruvian service companies were surveyed for this study. The questionnaire included 35 Likert-scale items that were further classified into nine (9) dimensions. The Mann-Whitney U test was used to estimate any significant differences between the ISO 9001 certified and non-certified companies. Our findings showed that the performance of ISO 9001:2015 certified companies was significantly higher than that of non-certified companies in all dimensions. Moreover, our findings showed that managers in ISO 9001:2015 certified companies effectively implemented the nine dimensions of the model. The originality of this study lies in proving the positive effect of having a QMS in service companies in a context of slow economic growth and decline of consumer demand such as the COVID-19 pandemic. The findings might encourage service companies, especially those in developing countries, to allocate the necessary resources to obtain a QMS such as the ISO 9001:2015.
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