Prior studies on green HRM often treat it as a stand-alone practice, or a subset of organizational environmental management (EM) system. In this article, consistent with the calls to merge EM systems ...and TQM, we maintain that green HRM should be operated as a subset of broad TQM system, as a component of TQM-oriented HRM. We identified seven green HRM practices that can be further classified into three sub-systems: competency-enhancing, motivation-enhancing, and opportunity-enhancing. Analyzing data collected from 339 Chinese high-tech companies, we found that the motivation-enhancing and competency-enhancing sub-systems of green HRM affect all four green knowledge-creation and diffusion processes, but the opportunity-enhancing sub-system of green HRM affects only green combination and internalization. We also found that green design is affected by all four knowledge processes, green purchasing is affected by all the green knowledge processes except for green internalization, and green production process is affected only by green externalization and green combination. Our study contributes to business research by taking a first step toward integrating green HRM into the broader TQM framework and investigating its performance implication from a TQM perspective.
This study aimed to determine the extent to which complete quality management is applied in distance education in higher education. This research uses policy research methods. This research approach ...is qualitative with the type of policy research. Policy research is conducting or analyzing core social problems to provide recommendations to decision-makers on how to solve them realistically. According to research findings, Total Quality Management (TQM) in higher education manifests itself in interactions between professors and students in the classroom or in revising accreditation or assessment criteria. A structured system can turn an organization into a learning organization. TQM also contributes to increased morale, cost savings, organizational performance, and responsiveness to customer needs in higher education. Barriers to applying TQM in universities include idealistic goals, lack of agreement on the definition and application of quality, freedom, academic maturity, and administrative abilities.
The purpose of this study is to empirically examine the impact of total quality management, institutional pressure, and organizational citizenship behavior on project performance moderated by project ...governance in ongoing construction projects. Empirical data were collected from 162 respondents engaged in ongoing construction projects in Oman using a self-administered questionnaire. The partial least square structural equation modeling (PLS-SEM) technique was used to analyze the data. The findings show that TQM significantly impacts project performance. In contrast, organizational citizenship behavior did not mediate between total quality management and project performance. Project governance partially moderated the impact of total quality management on project performance. This study offers practical implications for the construction industry that wants to improve its project performance. This paper recognizes the significance of TQM practices by developing an industry-wide culture of successful project performance. It is vital to support the ongoing efforts of the project managers to promote and apply quality management principles, particularly in the construction industry.
Because of the high level of competition, businesses need to have an excellent quality management system, which they may attain through Total Quality Management (TQM), to improve their chances of ...succeeding in the marketplace. It will benefit the productivity of the company's personnel, who are the primary resource in any activity the organization undertakes. ICR needs to be supported by the deployment of TQM in the organization. This demands the company's employees be prepared to face change and improve the quality of their products and processes. This study aims to investigate the impact of TQM dimensions on employee productivity and the function that ICR plays as a mediator in the connection between TQM and employee productivity. Between the months of January and March of 2022, this investigation was carried out at a cocoa agroindustry company located in Bali. Total sampling, also known as a census, is the method of data collection, and structural equation modeling using partial least squares is the approach selected for data analysis (SEM-PLS). According to the findings, the TQM component has a beneficial impact on staff productivity and helps to promote the effect of change readiness, which acts as a mediator.
Purpose
The purpose of this paper is to review the existing literature on the critical success factors (CSFs) of various continuous improvement (CI) like total quality management (TQM), Lean, Six ...Sigma and Lean Six Sigma (LSS), and perform a content analysis (CA) leading to an agenda for future research.
Design/methodology/approach
CA is based on literature review of 41 papers published in peer-reviewed scholarly journals. A four-stage methodology is used by the authors, with Stage 1 featuring relevant material collection; Stage 2 presenting a descriptive analysis; Stage 3 outlining the category selection; and Stage 4 featuring the material evaluation using clustering and Pareto analysis.
Findings
The CA revealed various research implications and directions for the future. The number of studies in the literature regarding CSF assessment is found to be far from substantial while compared to CI implementation. Assessment methodologies developed have been ranging from qualitative to quantitative models. Key gaps were identified and directions for CSF assessment are proposed which requires further validation.
Research limitations/implications
Only articles that appeared in peer-reviewed journals were analyzed; conference papers, reports, manuals and white papers from practice were excluded. Another limitation of the paper would be the scope of CA limited to four CI constructs – TQM, Lean, Six Sigma and LSS. Research implications indicate that the future studies in this domain would be intensive toward analyzing the vital CSFs for enterprise organizational excellence and not merely process excellence.
Practical implications
This review study can serve as a resource for both researchers and practitioners to understand the importance of CSFs and positioning CSFs for the successful implementation of CI programs.
Originality/value
The CA on the existing literature on CSFs for CI presents a unique, systematic effort to identify an agenda for future research. This study is the apparently the first of its kind on CSF assessment.
Due to its significance, character education implementation at Indonesian educational institutions including the Indonesian Islamic Boarding School (pesantren) is compulsory. However, the quality of ...its implementation within pesantren needs to be developed. This research was conducted to investigate the implementation of Total Quality Management (TQM) in the character education process as an endeavour to create Indonesian good citizens. To achieve the research objectives, a qualitative case study design at PesantrenGontor was employed. The research found that the process of character education at this pesantren is based on the core values of Gontor. There are some core characters inculcated at Gontor comprising sincerity, simplicity, self-reliance, care, freedom, religiousness, tolerance, discipline, and responsibility. Those characters are inculcated through the dynamic totality of campus life which contains a wide range of activities aimed at creating good citizens for Indonesia. The methods of character education are role model, creating a conducive milieu, directing, giving assignments, habituation, instruction, and training. Those methods are underpinned by the implementation of the basic concept of TQM that emphasises customer satisfaction which is limited by Gontor values. Based on the research findings, pesantren-based character education which is underpinned by TQM could be adopted by other models of educational institutions.
Quality 4.0 is a new term representing a new featured approach to quality management. The recent development in information and communication technologies resulted in a great leap in Industry, ...causing the emergence of what is called 'Industry 4.0'. The term '4.0' has been attached to other fields such as Quality 4.0, Agriculture 4.0, Agribusiness 4.0, Service 4.0, Logistics 4.0, Health 4.0. etc., all representing the impact of Industry 4.0 on these terms. In the meanwhile, Quality 4.0 hasn't been adequately discussed from a scientific perspective; few journal articles pointed out 'Quality 4.0' but without a comprehensive interpretation for the scientific foundations behind it. Therefore, this paper suggested a comprehensive, hybrid and balanced definition for Quality 4.0. The paper suggested that Quality 4.0 is an extended approach to quality management, where recent technologies are being integrated with traditional quality practices (QC, QA, TQM) to expand the quality management scope and to improve quality activities. The paper also identified Quality 4.0 features, technologies, and applications. Moreover, the paper highlighted the challenges and future research topics in the context of Quality 4.0.
This study aims for 1) determine the effect of Total Quality Management (TQM) on employee performance, and 2) examine the TQM model of employee performance at PT. TUM, Kepahiang-Bengkulu. This ...study uses Structural Equation Model Analysis (SEM) with the Partial Least Square (PLS) method. PLS is a variant-based SEM statistical method simultaneously by carrying out measurement model tests and structural model testing with data scales and sample sizes that do not need to be large. The data used were obtained by interviewed the 86 employees of PT. Trisula Ulung Megasurya in Kepahiang Regency. The research found that the variable X2 (strategic planning) and X3 (analysis and information) have a significant effect on latent variable employee performance, while the variables X1 (leadership), X4 (human resource management(HRM)), and X5 (management process) do not. Based on the analysis of the SEM/PLS model which is formed in measuring the effect of TQM on employee performance, the model is Y = 3,652 X2 + 2,311 X3.
There have been many changes in the field of higher education in accordance with the advancements brought by the new industrial era, which is defined as Industry 4.0. Introduction of Industry 4.0 has ...definitely influenced ongoing practices requiring alignment and adaptations in many spheres of higher education including but not limited to Total Quality Management (TQM). As a TQM system, ISO 21001 has been specifically designed and developed to serve to the needs of educational institutions, in this particular case universities. Considering the rate of advancements in the context of Industry 4.0 where previously defined rules and policies no longer apply, universities have an important role in revising and improving their current practices in TQM accordingly to maintain their quality in this competitive environment. To be successful in the new game with new rules, this paper will provide a framework for higher education institutions for successful implementation of TQM, particularly ISO 21001, in line with the essentials of University 4.0 through alignment of ISO 21001 principles with University 4.0 practices to contribute to quality and competitive advantage of universities under current circumstances.
PurposeThis paper explores if and how Artificial Intelligence can contribute to marketing strategy formulation.Design/methodology/approachQualitative research based on exploratory in-depth interviews ...with industry experts currently working with artificial intelligence tools.FindingsKey themes include: (1) Importance of AI in strategic marketing decision management; (2) Presence of AI in strategic decision management; (3) Role of AI in strategic decision management; (4) Importance of business culture for the use of AI; (5) Impact of AI on the business’ organizational model. A key consideration is a “creative-possibility perspective,” highlighting the future potential to use AI not only for rational but also for creative thinking purposes.Research limitations/implicationsThis work is focused only on strategy creation as a deliberate process. For this, AI can be used as an effective response to the external contingencies of high volumes of data and uncertain environmental conditions, as well as being an effective response to the external contingencies of limited managerial cognition. A key future consideration is a “creative-possibility perspective.”Practical implicationsA practical extension of the Gartner Analytics Ascendancy Model (Maoz, 2013).Originality/valueThis paper aims to contribute knowledge relating to the role of AI in marketing strategy formulation and explores the potential avenues for future use of AI in the strategic marketing process. This is explored through the lens of contingency theory, and additionally, findings are expressed using the Gartner analytics ascendancy model.
