Public service ecosystems are an increasingly influential concept in public administration and management theory. This article explores their implications for public service management practice. It ...offers a framework for public service managers to understand how the concept can impact upon their practice. It emphasises the need for practitioners to be able to work across the three levels of the ecosystem identified and how they might most effectively impact upon these levels.
This article argues for the 'public service ecosystem' as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic ('Appreciate-Engage-Facilitate') through which to understand and support the role of public managers in value creation at all levels of such ecosystems.
The delivery of public services by nonprofit and for-profit providers alters the nature of services and jobs, often in unintended and undesired ways. We argue that these effects depend on the degree ...to which the service is ‘marketized’, that is, subjected by the funder to price-based competition. Using case studies of British and German employment services, this article scrutinizes the link between funding practices and service quality. Of particular concern in marketized employment services is the problem of ‘creaming and parking’, in which providers select job-ready clients for services and neglect clients more distant from the labour market. We explore three questions. What are the mechanisms through which marketization produces creaming and parking? What are the differences between these mechanisms in commercial and non-commercial service providers? Which national institutions might serve as a buffer for the landscape of service provision facing price-based competition?
Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service ...delivery in the public service context.
Americans claim a strong attachment to the work ethic and regularly profess support for government policies to promote employment. Why, then, have employment policies gained only a tenuous foothold ...in the United States? To answer this question, Margaret Weir highlights two related elements: the power of ideas in policymaking and the politics of interest formation.
How has research regarding public service motivation evolved since James L. Perry and Lois Recascino Wise published their essay "The Motivational Bases of Public Service" 20 years ago? The authors ...assess subsequent studies in public administration and in social and behavioral sciences as well as evolving definitions of public service motivation. What have we learned about public service motivation during the last two decades? What gaps in our understanding and knowledge have appeared with respect to the three propositions offered by Perry and Wise? This essay charts new directions for public service motivation scholarship to help clarify current research questions, advance comparative research, and enhance our overall understanding of individuals' public service motives.
This paper proposes a new index that measures the development level of public services for people with disabilities. Based on the framework of territorial justice, the measure examines the equity in ...the spatial allocation of public service resources for disadvantaged groups. Taking China as a case, this study uses principal component analysis to construct the Public Service Facility Coverage Index for persons with disabilities. It also employs cluster analysis and spatial econometrics methods to analyze the spatial characteristics of public service facilities for persons with disabilities. Findings reveal that public service facilities for persons with disabilities can be divided into four coverage clusters—very high, high, medium, and low—with significant regional disparities among them. This article also found a significant regional spatial variation in public service facilities for persons with disabilities. Specifically, public service facilities for persons with disabilities in eastern regions were obviously higher than in other regions, mainly due to regional differences in financial autonomy, the density of the disabled population, and urbanization. The above shows that the opportunities for accessing public services still differ within a territorial entity. The realization of territorial justice requires strengthening the government’s governance capacity.
Empirical support for institutional influences on public service motivation (PSM) has been growing in recent years. Yet, we lack a concept and a measure that captures the capacity of public ...institutions to energise and propel members to perform meaningful public service and pursue the common good. This study aims to address this gap by presenting a conceptual foundation of institutional PSM. By extending PSM from the individual to the institutional level, we lay the groundwork for a fundamentally different approach to PSM measurement. We draw upon multiple theories and empirical studies to propose that institutional PSM consists of four pillars: public-service orientation, legitimacy, merit, and support. We then present research propositions for studying institutional PSM.
One of the concepts of Jakarta Smart City is marked by the existence of regional innovation. The JAKI (Jakarta Kini) application is a one-stop service innovation that helps people with their daily ...activities. Management of the JAKI (Jakarta Kini) application as a regional innovation aligns with innovative governance in public administration studies. Innovative governance as a renewal of good governance is not enough to overcome problems, especially in the public sector. The study aims to analyze the implementation of Innovative Governance in Managing Public Services through the JAKI (Jakarta Kini) Application in DKI Jakarta Province and to find out Innovative Governance in Managing Public Services Through the JAKI (Jakarta Kini) Application in DKI Jakarta Province. The study used qualitative research methods. Primary data sources were obtained from interviews, and secondary data from books, articles, and previous research. The data analysis technique uses the Miles and Huberman model. This study analyzed innovative governance as public service management through the JAKI (Jakarta Kini) application in DKI Jakarta. The results showed that government governance in DKI Jakarta can be categorized as innovative through the JAKI (Jakarta Kini) application. However, the management must carry out active outreach to increase community participation and make regular improvements to minimize errors in the service system.
This article aims to understand various efforts to improve public services through deregulation. For example, the Mayor of Pekalongan shared complaints from fishermen who felt that the existence of ...the state and government made it difficult because to take care of sea permits alone had to deal with 17 different agencies. The problem centers on the obstacles to improving public services through deregulation and the factors that cause overregulation in Indonesia. This study determined the obstacles to public services and over-regulation. The data used are secondary data collected through literature studies and analyzed qualitatively. This study concludes that the Government has made various efforts to improve intermediate public services through deregulation by enacting several laws and regulations that unify the material of previous laws and regulations. Overregulation occurs in Indonesia due to the unclear development of authority between various institutions. There are still many overlapping laws and regulations in regulating various affairs so the applicable regulations can be said to have been too many. Therefore, there needs to be a firm policy in the division of authority of regulators so that there is no more over-regulation because there are no more overlapping regulations.
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