The main bearers of legal affairs in the tourism industry are travel agencies. To sell its services, the travel agency enters into legal relations with its clients as well as with other travel ...agencies and organizations. It produces numerous legal consequences with its operations. Normative regulation of their establishment and business is necessary for legal certainty. The Law on Tourism of the Republic of Serbia precisely defines the procedure for establishing tourist agencies as well as the conditions that a tourist agency must fulfill if it wants to do business. At the same time, it should satisfy all the conditions in the business itself that arise from other legal acts related to business and the economy. This paper examines the establishment of travel agencies in the Republic of Serbia, by looking in detail at the procedure for establishing travel agencies, as well as the conditions they must fulfill, and attention is also paid to the specifics that arise in practice during their establishment.
This research seeks to furthering understandings of how Tour Guides interpret memories at heritage sites when the memories at issue are difficult yet subtle and not always apparent to tourists. ...Specifically, it explores how Dublin Castle, formerly the seat of British rule in Ireland, is captured in narratives presented to tourists that often include Britons. Representing the site is made challenging because some visitors have little knowledge of the site's history, while others are well informed and hold strong political views. The findings show that Guides select largely depoliticized narratives, strongly influenced by their personal interests and experiences. Some hint at underlying tensions that only tourists alert to the complexities of the site might capture. Dominant narratives can be challenged by tourists with an interest in, or allegiance to, particular historical or political beliefs, leading to emotional engagements. Some tourists, unaware of the complexities of the site, can encounter a more multi-layered and complex experience than perhaps envisaged. The study affirms the co-production evident in Tour Guiding narratives and points to the need for further research into how the variously empowered agencies of both the Guide and the tourist produce a constant shifting and re-working of memory.
This article presents a scrutiny of the powerful "worldmaking" role performed by English language travel writers in the context of Sri Lanka. It critically positions travel representations as a ...crucial means of knowledge production that shapes the way Sri Lanka is known and experienced.
In that, it examines an emerging version of the country produced by young Sri Lankan travel bloggers through their employment of an "activist gaze" alongside the use of a "promotional gaze" by professional tourism writers. The article illuminates each of these distinctive worldmaking roles;
the latter engaging the authority of tourism in constructing/perpetuating a particular favored version of the country to persuade the global tourist, and the former's "aware" agency in constructing a potential or alternative representation distinctive from the first. However, surpassing an
exploration of representations and their worldmaking power, the article sheds light on the way writers are inculcated into certain standpoints and their negotiation of these through the employment of the Bourdieusian concepts of habitus, capital, and field. As such, it innovatively combines
structure and agency in the study of tourism representations, unveiling the social implications underlying worldmaking and thereby elucidating the critical link between the English language, travel writing and social class in an understudied postcolonial context of South Asia.
This paper investigates the perceptions and practices of managers of the tourism sector with regards to change management. It has been suggested that change management is an inevitable element for ...tourism businesses to increase their speed of response to market and competitive changes. Logically, it can be argued that tourism managers are best placed to initiate and facilitate this change. The primary data were obtained through a survey, carried out in tourist agencies in the Republic of North Macedonia and evaluated by using the tools of descriptive statistics and the methods of comparison, induction, deduction and synthesis. The key findings indicate that the majority of the respondents were familiar with the term change management and they implemented the change management practices. However, work still needs to be done to help the remaining companies to understand the necessity of changing the paradigm. Regarding the practical implications, this paper can serve as a stepping stone for future research that can uncover the potential, experiences and outcomes of change management in the tourism sector in the country.
В современном мире конкуренция как движущая сила заставляет предприятия непрерывно находить новейшие пути самореализации, увеличения положительных свойств продукта, снижения цены, улучшения качества ...обслуживания, усовершенствования способов рекламы. Для любой фирмы в сфере туризма и сервиса в данный момент принципиальна инновационная хорошо спроектированная технология канала продвижения продукта к окончательному покупателю, которая понижает потери, расширяет способности в предложении дополнительных услуг и в окончательном результате увеличивает денежный результат, что позволяет выигрывать в конкурентоспособной борьбе за потребителя. В статье анализ конкурентоспособности предприятия турбизнеса был проведен на базе Агентства ООО «Авиатурне», которое является одним из передовых агентств на Черноморском побережье, и предлагает свои услуги на туристическом рынке более 15 лет. «Авиатурне» является аккредитованным агентством Транспортной Клиринговой Палаты (ТКП) и Международной Ассоциации Воздушного Транспорта (IATA), а также официальным представительством множества авиакомпаний, что позволяет наиболее выгодно предлагать клиентам те или иные услуги, без привлечения третьих лиц.
Within the study of southern plantation house museums, the cultural power that tourists exercise in interpreting, reacting to, and even shaping historical narratives has received limited attention. ...The purpose of this paper is to advance our understanding of the agency of visitors at plantation museums, paying particular attention to their verbal expressions as they respond to the depiction of slavery on guided tours. Spoken words, questions, and conversations of plantation tourists are not unproblematic transmissions of information but represent "political utterances" that play a crucial role in the constitution and mediation of the process of remembering (or forgetting) the enslaved. We consider the importance of tourist voice and outline two analytical settings for studying the political utterances of plantation visitors - the vocalizing of interpretative communities in post-tour or exit interviews and docent reaction to on-tour comments and questions posed by visitors. Drawing evidence from interviews with visitors and docents at four tourist plantation along the River Road District, we demonstrate the diversity and impact of the political utterances of tourists, and how these vocalizations of memory can possibly lead to greater changes in the way in which slavery is dealt with and remembered at southern plantation museums.
Is travel inherently beneficial to human character? Does it automatically educate and enlighten while also promoting tolerance, peace, and understanding? In this challenging book, Dean MacCannell ...identifies and overcomes common obstacles to ethical sightseeing. Through his unique combination of personal observation and in-depth scholarship, MacCannell ventures into specific tourist destinations and attractions: "picturesque" rural and natural landscapes, "hip" urban scenes, historic locations of tragic events, Disney theme parks, beaches, and travel poster ideals. He shows how strategies intended to attract tourists carry unintended consequences when they migrate to other domains of life and reappear as "staged authenticity." Demonstrating each act of sightseeing as an ethical test, the book shows how tourists can realize the productive potential of their travel desires, penetrate the collective unconscious, and gain character, insight, and connection to the world.
The implementation of information technology in tourism brings numerous advantages for all participants in the chain of the tourism offer. Traditional tourist agencies also orient themselves towards ...online business doing via the Internet. On the other hand, the Internet has an influence on the reduction in the mediation role of tourist agencies. The subject matter of the research done in this paper is the implementation of the Internet in the business doing of tourist agencies with the aim to improve their marketing performances. The aim of the research is the influence of the quality of the Internet offer of tourist agencies on the development of the relationships with buyers and the improvement of the image of tourist agencies operating in The Republic of Serbia. The research results presented in the paper have shown that a higher level of the quality of agencies' Internet offer has a positive influence on buyer loyalty, as well as on the image of an agency. The business success of tourist agencies is based on a combined approach of traditional and online business doing.
The aim of the article. This study is devoted to the improvement of marketing approaches to tourist services in Ukraine, which are not at the high level yet.The results of the analysis. Basic ...terminology in the sphere of tourism such as tourist product, travel services, tour package are considered in the article. The following main problems of tourism in Ukraine are outlined: 1) Ukrainian domestic tourism is not respected; 2) the main disadvantage of Ukrainian tourism is the average level of service at a higher cost than in competing countries; 3) the lack of holistic brand of the country. The main advantages of tourism in Ukraine are: 1) rich historical and cultural heritage; 2) diversity of historical features in different regions; 3) availability of labor; 4) availability of already identified seven wonders of the country. The authors suggest that to develop Ukrainian tourist industry, it is necessary to ensure stable service, to create holistic brand of the country through the development of new thematic tours based on historical, geographical and landscape resources of Ukraine. It will neutralize the threat of tourists movement abroad. Historical development of tourism is the most acceptable. Comprehensive study of tourism industry in Ukraine revealed that the country is rich in tourism potential of historic sites and places to visit that are not fully implemented. In authors` opinion, the most promising direction in the development of tourism in our country is to create such tourist route for the trip, which would cover all of Ukraine. Gaps leveling and emphasizing on the advantages of the country will help to develop brand of the territory. It will increase the attractiveness of this area for local residents as well. The main components of tourist product, comparison of strengths and weaknesses, as well as related opportunities and threats, approaches to creation and provision of tourism services are considered. The authors focus on the development of historical and cultural tourism through highlighting of five regional elements: the Right Bank, Left Bank, Western and Southern Ukraine and Crimea, and six historical periods: antiquity, early, advanced and late Middle Ages, modern times and the Soviet period. The possible system of consumers` on-line help for choosing of the tourist route is proposed. It will save the time of customer and tour operator and it will make their communication the most effective.Conclusions and directions of further researches. It is concluded that the improvement of tourist marketing will give stimulus to increase capital investments, to refine customer service, to improve knowledge of historical and cultural heritage, both in Ukraine and abroad.
This article carries out an investigation on the travel package arrangement of some tourist agencies in Shaoxing, Suzhou, Wuhan and Kunming from four aspects, and reaches some conclusions about the ...recognition of the tourism brand of "Zhoushan Islands" based on the statistics and analysis.
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