(UL)
-
Slovenian pharmacy performance: a patient-centred approach to patient satisfaction survey content developmentHorvat, Nejc, farmacevt ; Kos, Mitja, 1973-OBJECTIVE: To identify content of pharmacy performance relevant to patient satisfaction. SETTING: Interviews with pharmacy users were conducted at theirhomes. The Delphi meeting was run at the ... Faculty of Pharmacy, Ljubljana, Slovenia. METHOD: A two-phase process was employed. In Phase I, interviews with 43 pharmacy users were conducted to identify patients' experiences and expectations relating to pharmacies. The content analysis of their responses resulted in a list of themes from which items were generated. In Phase II, a 10 member expert panel was employed in a two round Delphi technique to rate the importance of each item for the patient satisfaction. MAIN OUTCOME MEASURE: Themes derived from the interviews and their importance for patient satisfaction as assessed by the expert panel. RESULTS: Seventy-nine themes were generated from the survey responses which were grouped into four main categories: 'Relations', 'Counseling', 'Physical facilities and location' and 'Process'. In total, 69 items were generated. The expert panel rated 84% of generated items as very or somewhat important. CONCLUSION: The qualitative study provides insights on the content of pharmacy performance relevant to patients. Identified categories encompass a wide range of issues that contribute to patient satisfaction with pharmacy performance.Source: International journal of clinical pharmacy. - ISSN 2210-7703 (Vol. 33, no. 6, 2011, str. 985-996)Type of material - article, component partPublish date - 2011Language - englishCOBISS.SI-ID - 3212657
Author
Horvat, Nejc, farmacevt |
Kos, Mitja, 1973-
Topics
farmacija |
pacienti |
Delphy študija
![loading ... loading ...](themes/default/img/ajax-loading.gif)
source: International journal of clinical pharmacy. - ISSN 2210-7703 (Vol. 33, no. 6, 2011, str. 985-996)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
Shelf entry
Permalink
- URL:
Impact factor
Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.
Year | Impact factor | Edition | Category | Classification | ||||
---|---|---|---|---|---|---|---|---|
JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
Select the library membership card:
If the library membership card is not in the list,
add a new one.
DRS, in which the journal is indexed
Database name | Field | Year |
---|
Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
---|---|
Horvat, Nejc, farmacevt | 29979 |
Kos, Mitja, 1973- | 20374 |
Source: Personal bibliographies
and: SICRIS
Select pickup location:
Material pickup by post
Delivery address:
Address is missing from the member's data.
The address retrieval service is currently unavailable, please try again.
By clicking the "OK" button, you will confirm the pickup location selected above and complete the reservation process.
By clicking the "OK" button, you will confirm the above pickup location and delivery address, and complete the reservation process.
By clicking the "OK" button, you will confirm the address selected above and complete the reservation process.
Notification
Automatic login and reservation service currently not available. You can reserve the material on the Biblos portal or try again here later.
Subject headings in COBISS General List of Subject Headings
Select pickup location
The material from the parent unit is free. If the material is delivered to the pickup location from another unit, the library may charge you for this service.
Pickup location | Material status | Reservation |
---|
Reservation in progress
Please wait a moment.
Reservation was successful.
Reservation failed.
Reservation...
Membership card:
Pickup location: