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Vpliv strokovnega posvetovanja na usposoblejnost za evalvacijo specialnih in visokošolskih knjižnic : diplomsko deloPeršin Nemec, SandraVisokošolske in specialne knjižnice se danes srečujejo s hitrim ekonomskim in tehnološkim razvojem, ki vpliva na konkurenčnost pri ponudbi informacijskih virov. Zato je vrednotenje kvalitete dela ... zelo pomemben segment delovanja knjižnice. Z merjenjem uspešnosti se ugotovi, če je knjižnica pri izvajanju svojih storitev uspešna in učinkovita. Dokazovanje uspešnosti je pomembno pri pridobivanju novih uporabnikov, zagotavljanju finančnih sredstev, uvajanju novih metod dela. Knjižnice že desetletja uporabljajo različne meritve, kot je na primer število obiskov, število dostopov, da bi ugotovile, če je njihovo delo uspešno in učinkovito. Danes pa se vedno bolj uveljavljajo in uporabljajorazlični modeli za vrednotenje kvalitete dela. V diplomskem delu soopisani EFQM, TQM, CAP, ISO 9001:2001 in BIX ter njihova uporaba ali možnost uporabe v specialnih in visokošolskih knjižnicah. Za najbolj uspešna sta se izkazala modela EFQM in CAP, ker upoštevata nepridobitno usmerjenost knjižnic. Za potrebe diplomske naloge je bila izvedena anketa o uporabi in poznavanju modelov za vrednotenje kvalitete dela. Izkazalo se je, da se le-ti se ne uporabljajo veliko, da pa je imelo posvetovanje Kakovost v specialnih in visokošolskih knjižnicah leta 2008, pozitiven vpliv na poznavanje in uporaboopisanih modelov.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Ljubljana : [S. Peršin], 2009Language - slovenianCOBISS.SI-ID - 40766306
Author
Peršin Nemec, Sandra
Other authors
Južnič, Primož
Topics
bibliotekarstvo |
specialne knjižnice |
visokošolske knjižnice |
kakovost storitev |
obvladovanje kakovosti |
merjenje uspešnosti |
ugotavljanje uspešnosti |
EFQM |
CAF |
TQM |
ISO 9001:2000 |
diplomske naloge
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Library | Call number – location, accession no. ... | Copy status |
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National and University Library, Ljubljana | b II 706944 Informacijski center za bibliotekarstvo | available - reading room |
Faculty of Arts, Lj. | OHK - Bibliotekarstvo DIP 026 PERŠIN S. Vpliv |
available - outside loan, loan period: 7 days |
Faculty of Arts, Lj. | OHK - Bibliotekarstvo SKL-Dipl 026 PERŠIN S. Vpliv |
available - reading room |
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Database name | Field | Year |
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Peršin Nemec, Sandra | ![]() |
Južnič, Primož | 06594 |
Source: Personal bibliographies
and: SICRIS
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