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  • Building trust through collaboration [Elektronski vir] : an overview of digital transformation in Indonesian local government.
    Maulana, Rio Yusri ; Dečman, Mitja, 1972-
    The world is witnessing exponential growth and rapid change brought about by the advent of the digitalization era. This change offers an opportunity to revisit the strategic approach of Information ... and Communication Technologies (ICTs) use to improve the delivery of public value. Considering the notion that governments around the world face declining levels of public trust. Using the so-called digital transformation governments adapt the wide use of ICTs to better support government functions, services, and citizens encouraging their participation in policy making processes. Successful government digital transformation often depends on the ability of multiple government or non-government organizations to collaborate toward shared objectives. However, most governments are far from fully exploiting the benefits of ICTs and often forget that in some social groups, access to ICTs is limited at the point of digital inequality. Furthermore, digital transformation and collaboration should be seen as two parallel processes of government intervention to build up the trust of citizens. Citizen trust has several critical dimensions. Firstly, citizens must have a basic trust in government and in the ability of individual public authorities to deliver inclusive services and to solve problems as promised. Secondly, citizens must have confidence in digital government and the ability of public authorities to protect personal, and often sensitive, information. For this reason, a strategic approach to digital transformation is needed, which requires a digital governance strategy that sets out practical and strategic steps to mobilize and use digital technology for more collaborative and innovative government to builds public trust and expectations. This article provides an overview of how Indonesian government implements its digital-base policy, which is centered on an electronic-based government system in Indonesia (SPBE) linking cross-sectoral central government agencies. In recent years government organizations have spent a large part of their budgets on information and communication systems and rely on these systems for their functioning. However, the complexity of the digital transformation still requires considerable efforts, especially when it comes to a lack of ICT infrastructure, human resources, and bureaucratic culture. This article uses a systematic literature review to explore how collaboration can play an important role in the implementation of digital transformation. The article identifies factors that influence citizens' trust in government as an institution. It is important to note that, although it is not possible to separate government processes from the technologies used in those processes, technology still occupies a limited place in theoretical understanding of the public sector. The outcome of this article intends to contribute as a new reference for academics in the field of public administration and government studies and promote a model for the development of digital government transformation in Indonesia focusing on citizens participation in public policies.
    Source: Citizens' engagement and empowerment - the era of collaborative innovation in governance [Elektronski vir] : 29th NISPAcee Annual Conference, October 21 - 23, 2021, Ljubljana, Slovenia : e-proceedings ([12] str.)
    Type of material - conference contribution
    Publish date - 2022
    Language - english
    COBISS.SI-ID - 95680003

    Link(s):

    https://www.nispa.org/files/conferences/2021/e-proceedings/system_files/papers/Paper_NispaCee_2021-Maulana_Rio_Yusri.pdf

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