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Quality service : what every hospitality manager needs to knowMartin, William B.Type of material - textbookPublication and manufacture - Upper Saddle River (New Jersey) : Prentice Hall, cop. 2002Language - englishISBN - 0-13-093018-0COBISS.SI-ID - 6821660
Author
Martin, William B.
Topics
Hospitality industry |
Storitve |
Določanje kvalitete |
Gostoljubnost |
Učbeniki za visoke šole |
hotelirstvo |
storitve |
potrošnik |
psihologija osebnosti |
vedenje |
zadovoljstvo |
kultura |
vodenje |
uspešnost poslovanja |
manager |
kvaliteta |
zagotavljanje kvalitete |
trg |
poslovno okolje |
organiziranost |
pozicioniranje |
strategija trženja |
management |
čas |
teorija racionalnih pričakovanj |
povpraševanje |
ponudba |
poslovna politika |
poslovne funkcije |
poslovni proces |
struktura |
spremembe
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Library | Call number – location, accession no. ... | Copy status |
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Faculty of Economics and Business, Maribor | 640.4 MARTIN W. Quality | available - outside loan, loan period: 30 days |
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Martin, William B. | ![]() |
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