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Uvajanje sodobnega managementskega koncepta CRM za uspešno upravljanje telekomunikacijskega podjetja : magistrsko deloBorko, Matej, 1978-Type of material - master's thesisPublication and manufacture - Maribor : [M. Borko], 2007Language - slovenianCOBISS.SI-ID - 9164316
Author
Borko, Matej, 1978-
Other authors
Uršič, Duško |
Iršič, Matjaž
Topics
Management |
Business-to-Customer |
Customer relations |
Slovenia |
Master thesis |
Customer relations |
Management systems |
Relationship |
Slovenia |
Master thesis |
Odnosi s strankami |
Storitvene dejavnosti |
Telekomunikacijsko omrežje |
Magistrske naloge |
Telefonija |
Potrošniški interesi |
Zadovoljevanje |
Magistrske naloge |
Management sistemi |
Upravljanje sistemov |
Odnos do strank |
Magistrske naloge |
Telekomunikacijske organizacije |
Modeli upravljanja |
Tržni odnosi |
Magistrske naloge |
Odnosi s strankami |
Klicni centri |
CTI |
Magistrske naloge |
Odnosi s strankami |
Omrežni operacijski sistemi |
Odnos do strank |
Magistrske naloge |
Telefonija |
Računalniško podprta telefonija |
Telefonski sistemi |
Magistrske naloge |
Telekomunikacijske organizacije |
Prenos podatkov |
Integrirani sistemi |
Magistrske naloge |
odnosi z javnostjo |
potrošnik |
odjemalec |
management |
telekomunikacije |
delovna organizacija |
komercialno poslovanje |
uporaba računalnika |
informacijski sistemi |
povezanost |
podpora |
prenosni sistemi |
modeli |
merila |
razvoj |
vrednotenje |
upravljanje |
ponudba |
informacijska tehnologija |
integracijski procesi |
komunikacije |
manager |
mreže |
javne službe |
spremembe |
Slovenija |
telefon |
operatorji |
poslovno okolje |
regulacija |
procesna informatika |
storitve |
orodja
Library | Call number – location, accession no. ... | Copy status |
---|---|---|
Faculty of Economics and Business, Maribor | Č M 779 | available - reading room |
University of Maribor Library | Skladišče II 66031 | available - reading room |
Shelf entry
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Impact factor
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Year | Impact factor | Edition | Category | Classification | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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DRS, in which the journal is indexed
Database name | Field | Year |
---|
Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
---|---|
Borko, Matej, 1978- | 38695 |
Uršič, Duško | 05825 |
Iršič, Matjaž | 12582 |
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