Faculty of Administration, Ljubljana (VUSLJ)
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Kakovost komuniciranja na temelju asertivnosti : diplomsko deloKovše, Katja, diplomantka UL FUKomunikacijski vzorci, ki omogočajo upoštevanje drugih udeležencev v komunikaciji, v veliki meri prispevajo k razvoju konstruktivnega dialoga med sodelavci ali družinskimi člani. Asertivno vedenje, ... ki se odraža v asertivni komunikaciji daje osnovo za uspešnejšo komunikacijo med zaposlenimi, zato se diplomsko delo osredotoča na komunikacijo, ki temelji na asertivnosti. Namen diplomskega dela je predstaviti komunikacijo in spoznati ter razumeti področje asertivnega vedenja. Preveriti se je želelo predvsem, koliko so sodelujoči seznanjeni s pojmom asertivnost, ali se v vsakodnevnih situacijah vedejo asertivno ter ali so sodelujoči, ki uporabljajo asertivni način komunikacije, manj udeleženi v konfliktnih situacijah ter s tem pokazati, da bi z uvedbo asertivnega treninga pridobili veščino, ki prinaša zadovoljstvo in odkriva nove dimenzije pogleda na komuniciranje v odnosih s sodelavci. Raziskava je bila izvedena med zaposlenimi z metodo anketiranja v Centru za socialno delo Spodnje Podravje. Rezultati raziskave so pokazali, da so zaposleni seznanjeni s pojmom asertivnost in asertivna komunikacija. Ugotovljeno je bilo, da poznavanje pojma asertivnost s starostjo narašča, vendar starost ne vpliva na komunikacijske strategije in odnos do asertivnosti. Rezultati so potrdili predpostavko, da so zaposleni, ki se vedejo asertivno bistveno manj udeleženi v konfliktnih situacijah. Z raziskavo se je potrdilo, da je asertivna komunikacija eden najbolj optimalnih načinov komuniciranja in predlog organizacijam je, da se zaposlene za uporabo asertivnega načina komunikacije ustrezno izobrazi s pomočjo treningov ali delavnic in istočasno vzpodbuja k asertivnemu načinu vedenja.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Ljubljana : [K. Kovše], 2021Language - slovenianCOBISS.SI-ID - 55088643
Author
Kovše, Katja, diplomantka UL FU
Other authors
Kozjek, Tatjana, 1980-
Topics
asertivno vedenje |
komunikacija |
trening asertivnosti |
asertivno vedenje |
konflikt |
assertive behavior |
communication |
assertiveness training |
conflict
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Knjižnica DB 0000002335 IN: 310002335 Knjižnica DB 2335 IN: 310002335 |
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Kovše, Katja, diplomantka UL FU | ![]() |
Kozjek, Tatjana, 1980- | 26330 |
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