More than 40 percent of the world’s population has access to the internet, with new users coming online every day. Among the poorest 20 percent of households, nearly 7 out of 10 have a mobile phone. This report finds that traditional development challenges are preventing the digital revolution from fulfilling its transformative potential. For many people, today’s increase in access to digital technologies brings more choice and greater convenience. While this is great progress, many are still left out because they do not have access to digital technologies. To deliver universal digital access, one must invest in infrastructure and pursue reforms that bring greater competition to telecommunications markets, promote public-private partnerships, and yield effective regulation. The report concludes that the full benefits of the information and communications transformation will not be realized unless countries continue to improve their business climate, invest in people’s education and health, and promote good governance. The World Bank Group are already working with clients to promote competitive business environments, increase accountability, and upgrade education and skills-development systems to prepare people for the jobs of the future.