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Mohan Anjani Kumar, P.; Raut, Ashwin
IOP conference series. Materials Science and Engineering, 11/2021, Volume: 1197, Issue: 1Journal Article
Abstract In comparison to other sectors such as manufacturing and service, the construction sector is perceived to impose a low value on performance. TQM is implemented by very few construction companies in this world, and the top-down technique is widely used. To incorporate TQM in a company, top management must contribute to a “bottom-up” strategy by creating a “Quality Circle.” According to this study, the first and most important criteria for introducing TQM in construction firms is top management involvement, other obstacles that companies must overcome include a lack of education, lack of confidence, lack of common trust, a lack of skilled staff, market competition, weak strategies and requirements, bad behavior, the availability of experienced field managers, and so on. In this approach, one case study is analyzed to show how Total Quality Management (TQM) is efficiently applied by using a “bottom-up” approach and creating a PMO in an Indian construction company. After some study of the Pareto graph, and identifying root causes using Root Cause analysis, experience is applied in the provided studied construction firm to apply TQM. Following that, a method for applying TQM in a building company is suggested.
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