This timely book focuses on an overview of the fundamentals behind high-performance workplaces underpinning occupants' satisfaction, health, and productivity. To this end, it covers human, ...environmental, and organisational aspects proven to be of great relevance to the design of high-performance workplaces. Perhaps most significantly it looks at these characteristics both before and after the start of the COVID-19 pandemic.
From the exodus from private offices to the rise of open-plan workplaces, where, how, and when people work was changing rapidly pre-COVID. Post-COVID, pandemic-imposed restrictions banished workers from offices into their homes fast, leaving organisations scrambling to keep workers functioning away from HQ. After the immediate shockwaves set by the pandemic, workers and organisations have had time to learn about the positive and negative aspects of remote working, with the vast majority now questioning the need to go back to HQ and the purpose of offices. In this book, the contributors share and discuss lessons learned from research conducted in workplaces pre- and post-2020 with a view to providing a clear picture about what high-performance workplaces are about, including the key drivers behind workers' satisfaction, health, and productivity. This handbook builds on a programme of applied research conducted in workplaces led by the editors over the last decade which is aimed at understanding the synergies between the design, performance, and experience of spaces. It examines ergonomics, biophilic design, acoustics, indoor air quality, thermal comfort, diversity, leadership, psychological safety, culture, and much more.
Research findings are presented side-by-side with case studies selected from the research database led by the editors. Industry experts add to the academic voice, reinforcing the authenticity of this book and its relevance to other stakeholders found outside the academic arena, including the property and design industry, students, government, and the community in general.
(1) Background: Pandemic-imposed lockdowns have heightened our awareness of the value of (work)place and made apparent the role it plays in establishing our sense of belonging and professional ...identity. The opportunity to work remotely during the pandemic has given us an appreciation of the benefits from access to increased flexibility, but there is consistent evidence emerging showing how much workers miss in-office social and learning interactions. This paper focuses on results about (i) reported perceived effectiveness and performance, (ii) sense of adjustment to remote working, and (iii) sense of belonging during the first two COVID-19-induced lockdowns, as reported by managers and workers in Australia in 2020. Findings shed light onto (i) how remote working experience affected our connection to, and the importance of, (work)place and (ii) how to harness insights towards creating spaces responsive to the activities we prefer to undertake in the workplace, permitting employees to choose the workstyle and pattern that suits their professional role and personal circumstances. (2) Methods: Correlational and thematic analyses were conducted on findings from 1579 online surveys focusing on remote working experiences during the first and second rounds of COVID-19-imposed lockdowns. A total of 668 managers and 911 workers from 12 different industry sectors participated in two rounds of the Bates Smart remote work survey (BSRWS). Surveys targeted knowledge workers of all career stages, age, and experience. (3) Results: Employees felt (i) technologically supported and productive whilst working from home, but (ii) aspects of connection, collaboration, and sense of belonging suffered; (iii) collaboration and togetherness are main motivators for returning to the office. Managers’ experiences were significantly different with (i) perceived productivity, collaboration, knowledge sharing, sense of belonging, and performance dropping; (ii) face-to-face interaction and business development were key priorities for returning to the office with (iii) challenges of mentoring and managing emotional wellbeing of teams evident. (4) Conclusions: From these surveys we conclude space is an enabler of organisational culture and professional identity, playing a critical role in establishing psychologically safe and equitable workplaces. This paper reports snapshot data showing knowledge workers’ experiences and effects of WFH under strict lockdown circumstances on wellbeing, productivity, and culture over time. It proposes two lenses (togetherness and place), through which the future workplace should be considered by industry and researchers alike.
Purpose
This paper aims to provide a snapshot of workers’ experience while working from home (WFH) during the Australian lockdown in the middle of the Covid-19 pandemic. It focuses on lessons to ...inform organizations, employees and the design of the workspaces post-2020, human, organizational and environmental considerations may affect satisfaction, productivity and health.
Design/methodology/approach
Two separate surveys were designed for this study to target Australian organizations and knowledge workers. Participants included 28 organizations and 301 employees, and descriptive and correlational analyses were conducted.
Findings
Organizations stated productivity losses, maintaining culture and workplace health and safety concerns with WFH setup while employees were more concerned about their social interactions, internet connectivity and increased workload. Employees also found the social aspects of WFH challenging and disclosed that face-to-face interactions with their colleagues was the most important reason they wanted to return to the office. High level of trust and value was reported amongst the organizations and workers.
Originality/value
In the scarcity of academic literature around negative and positives of the WFH experiment during the COVID-19 pandemic, the main sources of information have been industry-focused reports. This study aims to contribute to this knowledge gap by identifying positives and negative aspects of WFH during the first wave of lockdowns in Australia in 2020 from the organization and workers’ perspective, including human, organizational and environmental considerations.
Activity-based working (ABW) provides office workers with a variety of indoor workspaces purposively designed to accommodate different tasks. Despite an increased use of ABW, studies focusing on its ...impact and the resultant office design are yet to follow suit. This paper addresses this knowledge gap by providing empirical evidence from studies conducted before and after relocation from contemporary open-plan offices to ABW spaces. Results from post-occupancy evaluation (POE) surveys (n = 896 responses), spot measurements of indoor environmental quality (IEQ) and step-count monitoring (one case study; n = 20 participants) before and after relocation are reported. A total of 10 workspaces participated (six combi and four ABW) in this study. Design features were documented and analyzed. While there were limited differences in the measured IEQ conditions between office layouts investigated here, ABW workspaces yielded significantly higher satisfaction results on key IEQ dimensions, perceived productivity and health. Office layout was also found as a significant (or nearly significant) predictor of occupants' lightly active and sedentary time but did not affect occupants' daily step counts and distance they travelled. These results highlight the significance and impact of office layout and human-centred approach to design on occupants' satisfaction, perceived productivity and incidental physical activity opportunities.
Purpose
From poor indoor environmental quality conditions to musculoskeletal discomfort, the interior design of workspaces has the potential to negatively affect human health. One of the key ...responses from industry has been the rise of health-related guidelines, certification and rating tools. Despite the rapid adoption of such tools by the Australian high-end corporate real estate, there is a scarcity of empirical evidence arising from such premises. This study aims to compare results from certified premises against other open-plan offices to understand differences arising from occupants’ satisfaction, perceived productivity and health.
Design/methodology/approach
A total of 1,121 post-occupancy evaluation (POE) surveys conducted in 9 offices were analyzed. All these premises hold a certification from the Green Building Council of Australia and two achieved a WELL rating. The analysis is performed in three parts: comparing WELL-certified (2 cases) and non-WELL certified (7 cases) offices along with comparison with a benchmark of 9,794 POE surveys from the BOSSA database, comparing activity-based working (ABW) (5 cases) and traditional (4 cases) offices along with comparison with BOSSA database and qualitative study of the similar design features in all 9 offices accompanied with an in-depth analysis of the health-related issues that might have occurred because of poor ergonomic design. For the first two parts, several t-tests are performed.
Findings
Highest scores for overall satisfaction, workability, perceived productivity and health were reported on WELL-rated premises. Offices incorporating active design principles outperformed others on workability, satisfaction with work area, collaboration, unwanted interruptions, perceived productivity and health. ABW environments outperformed the traditional offices on spatial comfort, thermal comfort, noise and privacy, personal control, comfort of furnishing, adjustability of the work area and space to collaborate. People using sit–stand workstations reported spending significantly less time seated and female workers were more prone to reporting pain over the past 12 months. The best-performing offices implemented active and biophilic design, prioritized overall ergonomics and different spaces designed to support a variety of work-related activities.
Originality/value
This research conducts a comparison between certified premises against other offices in terms of occupants’ satisfaction, perceived productivity and health. A qualitative analysis is also conducted to investigate personal and physical environmental aspects. The way of working (ABW or traditional), implementation of active design features, self-reported musculoskeletal discomfort and physical activity were also investigated. The study has taken a holistic approach to investigate many health-related physical, environmental and emotional aspects in certified workspaces.
The existing building stock is recognised as a major contributor to total energy consumption and related carbon emissions around the globe. There is increased attention on the retrofit of existing ...building stock, especially residential buildings, as a way of curbing energy consumption and carbon emissions. Within this context, human nature connectedness (HNC) has the potential of further amplifying the benefits of sustainable buildings both from an energy conservation practice and tangible improvements to users’ satisfaction, health, and wellbeing. This study attempts to show a case study of the potential of using HNC through the adoption of biophilic design principles to improve a residential building performance. A terrace house located in Sydney, NSW, was used as a case study and proposed retrofit scenarios were simulated with DesignBuilder® and Rhinoceros/Grasshopper with a view of improved daylighting, thermal comfort, and energy consumption. The building performance is improved in terms of daylighting, thermal comfort, and reduced energy consumption, additionally enhancing HNC.
This study aimed to identify key drivers behind workers’ satisfaction, perceived productivity, and health in open-plan offices while at the same time understanding design similarities shared by ...high-performance workspaces. Results from a dataset comprising a total of 8827 post-occupancy evaluation (POE) surveys conducted in 61 offices in Australia and a detailed analysis of a subset of 18 workspaces (n = 1949) are reported here. Combined, the database-level enquiry and the subset analysis helped identifying critical physical environment-related features with the highest correlation scores for perceived productivity, health, and overall comfort of the work area. Dataset-level analysis revealed large-size associations with spatial comfort, indoor air quality, building image and maintenance, noise distraction and privacy, visual comfort, personal control, and connection to the outdoor environment. All high-performance, open-plan offices presented a human-centered approach to interior design, purposely allocated spaces to support a variety of work-related tasks, and implemented biophilic design principles. These findings point to the importance of interior design in high-performance workspaces, especially in relation to open-plan offices.
•COVID-19 related research in HVAC system and indoor environment is reviewed.•HVAC system, filtration, and indoor improvements measures are examined.•Building operation guidelines from different ...countries are compared.•Impact on building energy consumption and research recommendations are provided.
The on-going COVID-19 pandemic has wrecked havoc in our society, with short and long-term consequences to people's lives and livelihoods - over 651 million COVID-19 cases have been confirmed with the number of deaths exceeding 6.66 million. As people stay indoors most of the time, how to operate the Heating, Ventilation and Air-Conditioning (HVAC) systems as well as building facilities to reduce airborne infections have become hot research topics. This paper presents a systematic review on COVID-19 related research in HVAC systems and the indoor environment. Firstly, it reviews the research on the improvement of ventilation, filtration, heating and air-conditioning systems since the onset of COVID-19. Secondly, various indoor environment improvement measures to minimize airborne spread, such as building envelope design, physical barriers and vent position arrangement, and the possible impact of COVID-19 on building energy consumption are examined. Thirdly, it provides comparisons on the building operation guidelines for preventing the spread of COVID-19 virus from different countries. Finally, recommendations for future studies are provided.
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This paper reports the results from a dataset comprising 9794 post-occupancy evaluation (POE) surveys from 77 Australian open-plan offices. This paper specifically focuses on a sub-set of 20 offices ...(n = 2133), identified from ranking 10 offices each, with the least (n = 1063) and highest (n = 1070) satisfaction scores, respectively. The satisfaction scores were evaluated on the basis of seven factors (i.e., building/office aesthetics and quality, thermal comfort and indoor air quality, noise distraction and privacy, personal control, connection to outdoor environment, maintenance and visual comfort, and individual space). Using the POE survey data from 20 offices, regression analyses and two-way ANOVA tests were carried out to understand the differences in occupants’ satisfaction and perceived productivity arising from open-plan offices. According to the statistically significant regression analyses results, it was identified that building/office aesthetics and quality (β = 0.55, p < 0.001) and noise distraction and privacy (β = 0.33, p < 0.001) were the two strongest predictors contributing perceived productivity in low-performance offices. Two-way ANOVA test results for the 10 high-performance offices indicate that the perceived productivity was strongly associated with the office’s physical configuration, the employees’ working experience, and the working hours at that office.
Purpose
The purpose of this paper is to map and describe findings from research conducted in workspaces designed to support activity-based working (ABW) over the past 10 years (2010–2020) with a view ...of informing post-COVID workplaces of the positive and negative attributes of ABW.
Design/methodology/approach
Scopus was used as the search engine for this review. Papers which reported findings related to ABW and performed field study in ABW workspaces with adult occupants were included. Out of the 442 initial papers, 40 papers were included following iterative title and abstract and full text review process and consideration of inclusion and exclusion criteria. These papers were divided into three groupings (organizational, human and physical environment) based on their major focus. Positive and negative effects of ABW environments on occupants are discussed within these three topics in consideration of the implications for the post-COVID workplace.
Findings
Although the included studies were inclined to be either more positive (i.e. interior design) or negative (i.e. indoor environmental quality, productivity, distraction and privacy) in relation to various attributes of ABW, no single effect of ABW environments on occupants was in full agreement between the studies. The shortcomings of ABW environments are more related to how this way of working is implemented and how occupants use it, rather than the concept itself. A partial uptake of ABW leads to occupants’ dissatisfaction, lower productivity and lower well-being, while a holistic approach increases the chance of success. It is hypothesised that many currently reported negative aspects of the ABW concept might diminish overtime as ABW evolves and as new challenges arise. A continuous post-occupancy evaluation after relocation to an ABW-supportive environment can inform the organization about the changing needs and preference of the occupants; hence, the organization can tailor the ABW solution to the arising needs. The inter-connection between the three key ABW pillars (organizational, human and physical environment) is crucial to the success of this concept specifically in the context of the post-COVID-19 workplace.
Originality/value
This paper highlights the key shortcomings and limitations of studies produced over the past decade and identifies keys gaps in the current body of literature. It provides a new insight on how findings related to open-plan offices designed to support ABW can be categorized on the three big heading of organizational, physical and human-related aspects, and further investigates the positive and negatives outcomes reported on ABW under these headings. It also discusses how the findings arising from this literature review can inform the post-COVID workplace.
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