The heroines of Grigorije Božović's narrative prose are typified to maintain order within both the collective and the family. Their honorable and dignified needs and emotions are often subordinated ...to the collective good. Regardless of the dominant archetype of the mother and the housekeeper, the number of the female characters in which the archetype of a woman inspired by eros, a polyvalent and complex one, is recognized, is not negligible. This work aims to illustrate how Božović's heroines emerge unscathed, returning to canonized frameworks after navigating the struggles of Eros and Thanatos, how they are subject to the power of instinct, and how Eros is transformed into a religious archetype.
In the darkness of Turkish feudalism, the Serbian people fought to preserve their identity through the ritual and customary practice and tradition. The aim of this paper, which analyzes the short ...story entitled Ljuta neman (Eng. Angry Monster) by Grigorije Božović, is to determine the function of rituals as a communication channel and regulations in a social community with disturbed harmony. Religious conversion as a kind of violation of customs and destruction of harmony as a consequence brings the psychological drama of the search for identity that the those who were converted experienced, always torn between what they were and what they were not.
The paper is motivated by practical and always current problem of increasing profitability as one of the organizational performances. Critical success factors (CSFs) answer the question about what ...drives growth, profitability, and success in company. The research presented in this paper was conducted on a sample of two hundred companies in the food industry of the Republic of Serbia. The aim of the research is whether and to what extent there is a link between the assumed critical success factors and profitability, as well as determining the contribution of critical factors to predicting profitability. Based on techniques of correlation and multiple regression analysis, it was found that the efficiency, innovation, quality and flexibility, as critical factors explain a statistically significant part of the variance in profitability reflected by indicators ROA, ROE and EBITDA margin.
Social networks are a way of creating a virtual identity and entering into relationships with strangers in a series of interactions that were not known to a man before the existence of the Internet. ...Mobile phones and the virtual world often create a personality of a person that is not the same in the real world. It can be said that technology has changed the course of humanity and human consciousness and contributed to many changes in the mentality of society, especially among the youth. Children are often overwhelmed by materialism and jealousy, which further encourages them to become an unconscious, immoral and unambitious population. One of the negative effects of social networks is the abuse of privacy, which is also becoming a growing problem everywhere in the world and should not be ignored. However, a positive attitude should be maintained when it comes to social networks, because they facilitate communication, access to information and learning, greater availability of services and free advertising of some products or services. High school students use the Internet intensively every day, and the work raises the question of whether they use it constructively or destructively. The research was conducted in 2019, the population of high school students was observed and 100 students were included on the territory of Belgrade, Niš and Vitina.
The customer service experience with a specific travel agency is a kind of moment of truth. Customer satisfaction is the outcome they have experienced when service performance met expectations. ...Contrary to satisfaction, consumers may experience dissatisfaction with the provided service. One of the responses to dissatisfaction is a consumer complaint. Apart from feeling satisfaction or dissatisfaction with the provided service, consumers may also be satisfied or unsatisfied with the complaint process. The aim of this paper is to identify differences in the determinants of complaint behavior (tendency to file a complaint, justice of interaction, perception of fairness, satisfaction with the complaint handling process and loyalty) between female and male respondents. Field research was conducted meaning that the primary data were collected through a survey. The paper presents the respondents’ assessments of the set statements regarding experiences during the complaint process. To meet the research objectives, the Mann-Whitney U test was applied, which is used to examine the differences between the two independent groups as a nonparametric alternative to the t-test of independent samples.
In modern information environment it is not enough that companies measure their results only using data from the past. BSC (Balanced Scorecard) can be considered superior to previous approaches of ...strategic performance management that focus only on financial measures. Balanced Scorecard includes both financial and non-financial measures that drive future financial organization performances. The research questions, which this work provides answers to, is concerned by the level of awareness of 37 surveyed managers of small, medium and large companies in the Republic of Serbia with the BSC, then identifying the degree of BSC implementation in these companies, as well as the reasons for not adopting the BSC and tests which use similar performance measures
In the darkness of Turkish feudalism, the Serbian people fought to preserve their identity through the ritual and customary practice and tradition. The aim of this paper, which analyzes the short ...story entitled Ljuta neman (Eng. Angry Monster) by Grigorije Božović, is to determine the function of rituals as a communication channel and regulations in a social community with disturbed harmony. Religious conversion as a kind of violation of customs and destruction of harmony as a consequence brings the psychological drama of the search for identity that the those who were converted experienced, always torn between what they were and what they were not.
The goal of the research is to determine a statistically significant difference in the tendency to appeal in relation to socio-demographic characteristics of the users of tourist services. The study ...has been conducted on a group sample of 116 respondents from Serbia and 106 respondents from Croatia. The empirical part of the research was carried out by a survey technique. The results of the conducted empirical research confirmed the findings and claims of foreign authors on the impact of tourist service users' age, monthly income and the number of family members, on their inclination to complain. The main findings of this research indicate that maintaining a long-term loyalty relationships with existing users is becoming increasingly difficult. The paper seeks to contribute to the existing literature by indicating the importance of knowing the effects of influence factors upon a tendency to file a complaint. The obtained results help employees in the first service line to identify aspects of influence on the users' reaction to service failure and thus give a starting point for creating measures for effective resolution of user dissatisfaction. Future researchers are advised to collect additional information on the factors influencing the user's complaint behaviour.
The market competition which takes place between companies is based on the aspiration that each of them attracts a larger number of consumers, who choose to buy a specific product for their own ...reasons. If the product has fulfilled the expectations, the consumer will remain loyal to the company and to the specific product. For this reason, an important factor in building loyalty represents trust which is created between the consumer and the organization. Satisfaction, trust and loyalty are essential for the establishment of direct contact between the organization and the consumer as well as building long-term relations. Establishing and maintaining the connectivity between the companies with the consumers, facilitates it to adapt its offer to the requirements of the customers and thus become preferred. Loyalty programs represent a good way to identify consumers which bring the company more benefit than others. Implementation of joint loyalty programs through attractive and informative loyalty cards make the latest trends in sales, which control the sale and bind customers to the company.
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