Healthcare workers (HCWs) are often exposed to mistreatment by patients, which has negative effects on both staff and institutions. To take appropriate action to help HCWs in this context, ...patient-related social stressors (PSS) should be explored. The purpose of the research was to identify the most pronounced patient behaviour contributing to the social stress (SS) of HCWs, and compare PSS between different HCWs and different types of healthcare institutions.
750 HCWs from Slovenian public health centres and hospitals participated in the online survey. Although the non-probability sampling was used, the sample was representative according to gender and HCW type (doctors, nurses and other HCWs).
The results show that the most pronounced patient behaviour contributing to the SS of HCWs are attitudes and behaviour of patients that are challenging in terms of what is - from the HCWs' point of view - considered as acceptable and reasonable (disproportionate patient expectations), and unpleasant, humourless, and hostile patients. HCWs in primary institutions meet less verbally aggressive and unpleasant patients than in tertiary ones. Although among all HCWs less educated ones are more exposed to inappropriate behaviour, doctors are those HCWs who experience more inappropriate behaviour.
Managers should enable HCWs to get comprehensive patient service training, oriented towards improving relationship management and patient-HCW relationships.
Purpose: Workaholism and burnout can have detrimental effects on both employees and organisations in both the private and public sectors, and therefore calls for further research. The objective of ...this survey was to statistically analyse significant differences in the variables of workaholism and burnout (including emotional exhaustion, depersonalisation, and personal efficiency) between administrative units and two selected banks, among participants employed in managerial and non-managerial positions, and across genders. Additionally, the survey aimed to analyse the correlations between workaholism, emotional exhaustion, depersonalisation, and personal efficiency. The research involved 621 employees from 58 administrative units and 404 employees from two selected (private) banks in Slovenia.Design/Methodology/Approach: Various methodological approaches were used, including statistical tests such as multivariate and factor analysis, the Kolmogorov-Smirnov and Shapiro-Wilk tests, the Mann-Whitney U test, and Spearman’s rank-order correlation coefficient.Findings: Survey results revealed no statistically significant differences in the variables of workaholism and burnout between administrative units and the two selected banks, among participants employed in managerial and non-managerial positions, and across genders. However, the research uncovered a strong positive correlation between workaholism and emotional exhaustion, a weak positive correlation between workaholism and depersonalisation, and a slight negative correlation between workaholism and personal efficiency.Originality/Value: The research contributes to the growing awareness of workaholism and burnout, offering organisations valuable insights to address these issues and enhance employee well-being. Furthermore, it adds to the existing literature on workaholism and burnout within the context of Slovenia.
Literature defines different types of flexibility and security with regard to work. Regardless of which type of flexibility or security is discussed, the consequences for individuals, organizations ...or employers and society are significant.
The purpose of the research was to compare and analyse the correlation between the different types of flexibility and security in work and organizational efficiency.
Data was gathered using the Computer-Assisted Web Interview (CAWI) method. A link to an online questionnaire was e-mailed to randomly selected organisations across all economic sectors in Slovenia that had a published e-mail address, either in business directories or on a company website. We asked them to forward our e-mail to their employees. The correlation between different variables was used for data analysis.
The results of our research show that there is a low positive level of correlation between different types of flexibility and security in the context of work and also between different types of flexibility in work and organizational efficiency. The correlation between different types of security in work and organizational efficiency is positive and medium strong.
It is recommended that the legislators be aware of the importance of their correlation with organizational efficiency when preparing legislative amendments regarding introduction of the flexibility and security in the field of work.
Public servants’ decisions that are inconsistent with citizens’ interests can lead to the mistreatment of public servants. The purpose of the research was to found out how the HRM practices in public ...organizations are related to the perception of fairness (procedural and distributive justice), and how the positive and negative moods of public servants are related to the citizens’ mistreatment. The research was made in local government, public schools, health centres and hospitals. A total of 1,729 respondents answered all the questions. Reliability as the questionnaire’s internal consistency was measured by Cronbach
for each multi-item scale. Four linear regression models were built. The results show that HRM is positively and statistically significantly associated with the perception of procedural justice. Furthermore, public servants’ negative affect is positively and statistically significantly associated with all four dimensions of citizen mistreatment (ambiguous citizen expectations, dealing with a disliked citizen, citizen verbal aggression, and disproportionate citizen expectations).
Talent Management in the Public Sector Kozjek, Tatjana; Franca, Valentina
Central European public administration review (Online),
11/2020, Letnik:
18, Številka:
2
Journal Article
Recenzirano
Odprti dostop
Over the past decade, researchers and human-resource managers, particularly in larger private sector organisations, have shown an increased interest in talent management, while this issue has been ...overlooked in the public sector. The purpose of this paper is to present the literature review about talent management in the public sector and to show how the existing legislation allows the creation of a talent management system for Slovenian public sector organisations. The main methodological approach used was qualitative research with document analysis. The paper sought answers to three research questions: (How) are talented employees treated differently from other employees? What types of models or practices in the field of talent management are applied in European countries? What are the legal limitations in the field of civil servant talent management in Slovenia? The literature review shows that organisations that are aware of the importance and contribution to the ultimate organisational objectives treat talented employees differently from other employees in the organisation. Models or practices in the field of talent management vary widely among different European countries. The limitations in Slovenia are strict observance of the principle of equality and thus equal opportunities for inclusion in the system of talented civil servants with limited reward opportunities and, consequently, for the promotion of civil servants. In order to enable good practices in Slovenia, a change of the legal framework is necessary.
Background: The question of work-life balance (WLB) is an area where increasing attention is being paid nowadays. States, organisations and employees all have responsibility and a role to play in ...WLB. This article presents the important areas of the WLB by key players in this field. Purpose: The purpose of the research was to compare and analyse the differences between the actual situation and the expectations of employers and employees with regard to specific areas of WLB in Slovenia. Methodology: Data was gathered using the Computer Assisted Web Interview (CAWI) method. In the first part of the research project, employers across all sectors of the economy in Slovenia were questioned and in second part focussed on employees. In order to verify the areas in which employers and employees agree and those in which there are differences in perception, multidimensional scaling (MDS) was used. Results: The results of our research show that Slovenian organisations must pay more attention to flexible working time, the employees’ ability to take time off to care for family members, time and stress management workshops and paid leave for parents on a child’s first day of school. Conclusion: A significant role in WLB is played by organisations. The incorporation of WLB strategies into the strategic and financial planning of an organisation can, in fact, have positive business, economic and social effects. Employees have to express their expectations and needs, which is the only way that employers can be made aware of their problems and help with WLB. State responsibility is to encourage all social partners to shape the living environment in which employees’ can achieve a good WLB with an emphasis on gender equality
Based on a survey, this article analyses the satisfaction with communication between citizens and public servants in the Municipality of Ljubljana (MOL). It highlights the potential of a citizen ...relations management tool to emphasise the importance of effective communication between the municipality and citizens, the role of civic engagement in the development of the municipality and the importance of understanding and managing differences in satisfaction between citizens and public servants. A notable satisfaction gap exists, with citizens generally more satisfied than public servants, except for accessibility to initiatives and problem-solving. The study recommends adopting successful tools, such as those used in Ljubljana, to improve communication, citizen participation and the quality of services. It emphasises the importance of understanding communication dynamics to tailor municipal improvements and promote civic engagement and calls for further research in Central and Eastern European municipalities.
U radu se predstavljaju rezultati istraživanja o sudjelovanju očeva u skrbi za djecu i kućanskim poslovima te o njihovom shvaćanju uloge oca u obitelji. Cilj rada je istražiti što očevi smatraju ..."odgovornim ponašanjem" i kako je njihovo poimanje istog povezano s njihovim angažmanom i ulogom u kućanstvu. Stoga smo proveli istraživanje među zaposlenim i samozaposlenim muškarcima koji žive u istom kućanstvu sa svojim partnericama i djecom. Istraživanje je provedeno u rujnu 2019. godine u srednjoeuropskoj zemlji (Sloveniji). Rezultati istraživanja podupiru stereotipnu klasifikaciju kućanskih poslova s obzirom na spol. Očevi koji smatraju sudjelovanje u skrbi za djecu i odgoju djece važnim aspektom odgovornog očinstva češće održavaju dom, peru suđe (pranje i slaganje suđa), iznose smeće, vješaju i pospremaju opranu odjeću. Očevi koji smatraju financijsku potporu važnim aspektom odgovornog očinstva češće plaćaju račune; i oni se slažu da je majka opterećenija neplaćenim poslom nego što je to otac.
The paper presents the results of a study on fathers' engagement in caregiving and household tasks and their perception of a father's role in the household. The aim of the paper is to find out what ...fathers perceive as >>being responsible<< and how their perception is related to their engagement and role in the household. Therefore, we carried out research among employed or self-employed men, living with their female partners and children in the same household. The research was carried out in September 2019 in a Central European country (Slovenia). Results of our research support the stereotypic classification of household tasks in terms of gender. Fathers who consider participation in care and upbringing of children as a relevant aspect of a responsible father more frequently do housekeeping, washing the dishes (washing and stacking), garbage collection and hanging up and collecting laundry. Fathers who consider financial support as a relevant aspect of a responsible father more frequently pay the bills; they also agree that a mother is considered to be much more burdened with regard to unpaid work than a father. Keywords: childcare, household task, mother, father, work-life balance. U radu se predstavljaju rezultati istraivanja o sudjelovanju oceva u skrbi za djecu i kucanskim poslovima te o njihovom shvacanju uloge oca u obitelji. Cilj rada je istraiti to ocevi smatraju >>odgovornim ponaanjem<< i kako je njihovo poimanje istog povezano s njihovim angamanom i ulogom u kucanstvu. Stoga smo proveli istraivanje medu zaposlenim i samozaposlenim mukarcima koji ive u istom kucanstvu sa svojim partnericama i djecom. Istraivanje je provedeno u rujnu 2019. godine u srednjoeuropskoj zemlji (Sloveniji). Rezultati istraivanja podupiru stereotipnu klasifikaciju kucanskih poslova s obzirom na spol. Ocevi koji smatraju sudjelovanje u skrbi za djecu i odgoju djece vanim aspektom odgovornog ocinstva cece odravaju dom, peru sude (pranje i slaganje suda), iznose smece, vjeaju i pospremaju opranu odjecu. Ocevi koji smatraju financijsku potporu vanim aspektom odgovornog ocinstva cece placaju racune; i oni se slau da je majka opterecenija neplacenim poslom nego to je to otac. Kljucne rijeci: skrb za djecu, kucanski posao, majka, otac, uskladivanje privatnog i poslovnog ivota.
V času gospodarske krize je pomen pravšnjega razmerja med prožnostjo in varnostjo še bolj v ospredju, saj lahko prevelika prožnost pripelje do velikih socialnih sprememb, prevelika varnost pa ...povzroči togost trga dela in s tem ovira prilagajanje zaposlenosti razmeram v gospodarstvu. Kot odziv na krizo države sprejemajo različne ukrepe z namenom preprečevanja izgube delovnih mest, pri uvajanju sprememb pa je bistveno, da so sprejeti ukrepi predvsem pravočasni ter osredotočeni na ciljne skupine. Mednarodne organizacije za izračunavanje togosti delovne zakonodaje uporabljajo različne pristope. V prispevku je prikazana analiza brezposelnosti v času zadnje gospodarske krize v štirih državah, ki imajo uspešno uvedene koncepte varne prožnosti (to so Danska, Nizozemska, Švedska in Avstrija), za analizo so bili uporabljeni podatki kazalnikov zaposlovanja, ki jih izračunava Svetovna banka.
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