The New Business Focus Edvinsson, Leif
The Service industries journal,
19/4/1/, Letnik:
7, Številka:
2
Journal Article
Recenzirano
Muscle and machine power will shortly be replaced mainly by thought power. The transformation of society means a new business logic not based on the traditional factory perspective. Clearly there is ...a strategic challenge to develop business strategies where thoughtware and soft assets (especially human capital) are very much the basis for increased value-adding and productivity growth. Consequently, it is information processing which is becoming much more dominant in the value-adding process. This requires more investment into software intensive human resources and new indicators (such as returns on human capital) as well as mapping or identification systems. This new business focus requires much more attention to costs, value and profitability. The commer- cial challenge lies partly in information usage and design of profitable service packages and delivery systems, not to mention the evaluation and investment in packaging, pricing and organisation of these soft entities. This article offers a systematic and novel approach to increasing turnover with high value added.
What is the balance today between knowing and intelligence versus not knowing and ignorance? Test your mind on the following:
Where is value being created in your country, region, or city? Is there ...another value logistics/flow emerging, calling for another knowledge, active intelligence, and intellectual capital (IC) entrepreneurship? Can there be another ecosystem to shape the value platforms for the new wealth of nations, social intelligence systems, and turning the future into an asset? What is the pattern of knowledge creating of your nation for turning the future into an asset? What does the map of the nation's knowledge and IC look like? Where are the intelligence communities or cities? What major social innovations can be seen during the last five years? How will there be a growing call for a new intelligence deal for wealth of nations for communities based on society entrepreneurship, intelligence culture, and social innovations? What kind of social capital feeds an intelligence perspective for society entrepreneurship?
Internationalisation in Service Companies Edvardsson, Bo; Edvinsson, Leif; Nystrom, Harry
The Service industries journal,
19/1/1/, Letnik:
13, Številka:
1
Journal Article
Recenzirano
This article presents a conceptual framework for analysing the internationalisation of knowledge-intensive service companies. The framework has been developed as a result of an empirical study of ten ...Scandinavian companies, representing different types of service -for instance, insurance, consulting and security. The internationalisation process is divided into four stages: prospecting, introduction, consolidation and reorientation. One major implication of the study is that internationalisation should not be viewed as mainly a question of globalisation or adaptation to local business conditions, as is usually assumed in the litera- ture. Instead it is the interplay between these two major strategic orientations that determines the outcome of the inter- nationalisation process, and companies need to learn how to balance the two successfully. The empirical results and practical implications of the study are summarised in a number of theses dealing with the overall guidance of the internationalisation process.
Offers some new dimensions to service leadership: a strategic
refocusing from traditional services to knowledge-intensive services,
based on intelligence components, information technology and ...information
flows. Highlights three distinct roles for service leadership: thought
leader, process leader and commercial leader. It also highlights the
growing amalgamation of services and information to create the
transformation of the old merchant into new roles such as those of
information broker. To judge and evaluate service leadership a very
critical ratio is "value added per employee". Management
development programmes should also focus on development of the three new
roles. Investment in development and maintenance of knowledge capital to
create service leadership should be handled as systematically as
technology investments and as intellectual capital.
The three East Asian countries are mainly in the second quarter percentile of National Intellectual Capital Indices for 40 Countries (NICI40). Japan, South Korea, and Taiwan ranked number 14, 21, ...and 17, respectively. In comparing each individual country’s overall ranking, Japan is particularly strong in renewal capital (ranked #5), yet weak in market capital (ranked #37). South Korea is comparatively better in renewal capital (ranked #19) and weak in market capital #34. Taiwan is also comparatively strong in renewal capital (ranked #11), yet this advantage did not effectively transfer to its financial capital (ranked #21).
Human capitalMarket capitalProcess capitalRenewalcapitalFinancial capitalOverall intellectual capitalMean6.485.115.495.379.4131.85SD0.340.730.551.470.182.31CountryScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingJapan6.82134.60375.68197.0359.601633.7314South Korea6.15224.79344.87264.23199.242429.2821Taiwan6.47165.94165.92174.84119.382132.5517
The intellectual capital of the four Southeast Asian countries of our study varies considerably. Malaysia, the Philippines, Singapore, and Thailand earned ranks of 25, 39, 6, and 30, respectively, ...for the NICI40. In comparing each individual country’s overall ranking, Singapore is particularly strong in market capital (ranked #1) and process capital (ranked #3). Malaysia and Thailand are also relatively strong in market capital (ranked #8 and #20, respectively); however, such strength was not effectively transferred to their respective financial capital (ranked #31 and #37, respectively). The Philippines have the lowest score in national intellectual capital in this cluster.Human capitalMarket capitalProcess capitalRenewal capitalFinancial capitalOverall intellectual capitalMeanSD5.450.696.381.494.891.752.401.608.511.0427.626.49CountryScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingMalaysia5.53276.5085.11222.01288.663127.8025Philippines4.85344.93293.25341.47377.383921.8839Singapore6.39188.3917.2534.77139.85336.656Thailand5.02325.68203.96311.36398.153724.1630
Australia and New Zealand are listed in the top 20 in the National Intellectual Capital Indices (NICI40) for 40 countries, namely 11th and 18th. In comparing the two countries’ overall rankings, ...Australia scores higher in human capital (ranked #10) and process capital (ranked #7), while New Zealand is relatively strong in market capital (ranked #11); however, this advantage does not transfer to its financial capital (ranked #22)Human capitalMarket capitalProcess capitalRenewal capitalFinancial capitalOverall intellectual capitalMean6.916.216.654.009.5133.26SD0.150.070.540.700.211.53CountryScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingAustralia7.01106.16147.0374.49189.651134.3411New Zealand6.80146.26116.27143.50219.362232.1818
The four Latin American countries are all ranked in the last quarter percentile of National Intellectual Capital Indices for 40 countries (NICI40) except for Chile. Argentina, Brazil, Chile, and ...Mexico ranked number 38, 37, 28, and 35, respectively. Chile is particularly strong in market capital (ranked #6) and has a comparatively higher score in process capital (ranked #25) than in its overall IC ranking #28. However, Chile’s market capital strength did not transfer to financial capital (ranked #30). Brazil finds itself in a similar situation; its comparatively high market capital (ranked #33) did not transfer in equivalent strength to financial capital (ranked #35). On the contrary, Argentina lagged behind in market capital and process capital (ranked #40 and #40, respectively), yet its financial capital ranked #32.Human capitalMarket capitalProcess capitalRenewal capitalFinancial capitalOverall intellectual capitalMean4.825.093.501.538.6323.57SD0.301.090.960.240.142.30CountryScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingScoreRankingArgentina5.12314.01402.78401.43388.65322238Brazil4.43374.81333.11381.63358.433522.4137Chile4.96336.664.91251.8338.73026.9728Mexico4.75354.95283.19371.24408.752922.8835
Over the past few decades, intangible assets or intellectual capital, such as knowledge, patents, and innovation, have been identified as fundamental sources of wealth and progress.
