: Maintaining a balance between security and a positive user experience in mobile and Internet banking is becoming increasingly difficult for the providers of banking services. The goal of our ...research is to analyse user opinions about the current situation: how users perceive security and how the authentication methods they are using affect user experience.
Data were collected using an online survey among the users of 15 banks operating in Slovenia, and statistical methods were applied to analyse them. Results of the users’ study were evaluated and commented by a limited number of interviewed banking security experts.
The results indicate that the use of mobile banking in Slovenia is relatively low, as only 30 percent of respondents use mobile banking along with Internet banking. Slovenian users perceive security to be the most important factor in mobile and online banking, closely followed by reliability. We also verified whether the users knew which authentication methods they were using: 69% of respondents selected the correct authentication method. The opinion of 88% of respondents was that authentication methods do not limit them when using mobile and Internet banking. Results of the study of user’s opinions did not surprise the experts, although experts’ views about the balance between security and usability diverged considerably.
Our results indicate that, in Slovenia, users of the Internet and mobile banking services regard security to be the most important element in mobile or Internet banking and find user experience less important while they absolutely do want products that are easy to use.
Background/Goal. Attitudes towards older persons are particularly important for healthcare students and practitioners. The aim of our work is to analyse the attitudes of social gerontology and ...physiotherapy students towards elderly persons.
Method. A structured questionnaire using the Kogan Attitudes towards Older People scale (KAOP) was used to collect data. Statistical methods were applied to evaluate the data: reliability test, t-test for independent samples and bivariate correlational analysis.
Results. Social gerontology and physiotherapy students accept the elderly with awareness and respect. Few age-related prejudices and stereotypes were found among them, and they do not problematise the elderly. Social gerontology students have more positive attitudes towards the elderly than physiotherapy students do. Male students and students who live in the same household with elderly persons are more appreciative towards them, but they have more prejudices; the same applies to a lesser extent to students who do not live in the same household with an elderly person.
Conclusion. Although minor deviations from a positive attitude were found, probably resulting from different experiences with elderly people, the results of this study raise hopes that respectful relations and cooperation across age groups will continue.
. This paper presents the findings of a longitudinal study of the Slovenian company Sava during its 1995–2004 transition period when it adapted to and prospered in a free market economy. The company ...is particularly interesting because of its successful transition from a socialist company operating in a protected market to a privatized company operating in a capitalist global market, as well as the pivotal role of information technology (IT)‐supported organizational learning that brought about radical change and successful transition. Our investigation of Sava’s experiences demonstrates how the company’s increasing attention to organizational learning, integration of working and learning, and its constant innovation of products and processes created new needs for IT support that motivated the adoption of new IT systems (such as Lotus Notes, document management systems, SAP), which in turn increased Sava’s capacity to learn. Furthermore, our study reveals how the role of IT systems in organizational learning depends on the nature of learning (single‐loop, double‐loop or triple‐loop learning) and the organizational level at which learning takes place (individual, group/department or organization). By providing insight into the emergence of distinct types of IT‐supported learning and their vital role in Sava’s successful transition, the paper contributes to a deeper understanding of the relationship between IT and organizational learning that is relevant and inspiring to other companies, especially those operating in transition economies.
This volume is comprised of the proceedings of the 13th International Conference on Information Systems Development held August 26th-28th, 2004, at Vilnius Gediminas Technical University, Vilnius, ...Lithuania. The aim of this volume is to provide a forum for the research and practices addressing current issues associated with Information Systems Development (ISD). Every day, new technologies, applications, and methods raise the standards for the quality of systems expected by organizations as well as end users. All are becoming dependent on systems reliability, scalability, and performance. Thus, it is crucial to exchange ideas and experiences, and to stimulate exploration of new solutions. This proceedings provides a forum for both technical and organizational issues.
This book constitutes the collected proceedings of the 14th International Conference on Information Systems Development: Methods and Tools, Theory and Practice - ISD'2005 Conference. The assembled ...papers examine the interchange of ideas, and explore ways to improve communication.
The transition to a market economy has been painful, if not fatal, for many companies in the post-socialist Central and Eastern European countries. The case of the Slovenian Company Sava, presented ...in this paper, is remarkable not only due to its highly successful transition from a socialist Company operating in a protected market to a privatized Company competing in the free, global market, but also due to the ways in which it achieved such a transition. Our case study shows that the key to Sava's successful transition (1995-2005) was its reliance on organizational learning enabled and supported by information systems (IS). Sava's transformation provides a 'natural laboratory' for exploring and extending theories about the role of IS in supporting organizational learning under conditions of radical organizational, social, economic, and political change. The objective of the paper is twofold: a) to propose a theoretical interpretation of the role of IS in organizational learning in companies in transition economies by drawing from theories generated and tested in the context of developed western economies, and b) to demonstrate how such interpretation can expand our understanding of the relationship between IS and organizational learning beyond its traditional western context.
Adoption and current use, perceived benefits, problems, and expectations in the application of information system development methods and tools, specifically CASE technologies, are presented in the ...settings of Slovenia. Current practices and trends in the use of CASE technology were surveyed; major differences in the IS development approaches in organizations that currently use or do not use CASE were identified. The findings are believed to be indicative of some other new Central and Eastern European democracies that are at a comparable stage in developing their IS technology markets. Although most IS managers in Slovenia are aware of CASE technology or have considered its use, organizations with a comparatively high level of IS maturity - ones with some corporate IS development standards in place - actually use it. More than limited funding for investments in advanced information technology, the lack of related methodological and management knowledge and skills seems to be the major reason why system developers do not adopt it or, with limited use, slowly adopt CASE.
This monograph details the proceedings of the 15th International Conference on Information Systems Development. ISD is progressing rapidly, continually creating new challenges for the professionals ...involved. New concepts, approaches and techniques of systems development emerge constantly in this field. Progress in ISD comes from research as well as from practice. The aim of the Conference was to provide an international forum for the exchange of ideas and experiences between academia and industry, and to stimulate the exploration of new solutions.
Information Systems Development (ISD) progresses rapidly, continually creating new challenges for the professionals involved. New concepts, approaches and techniques of systems development emerge ...constantly in this field. Progress in ISD comes from research as well as from practice. The aim of the Conference is to provide an international forum for the exchange of ideas and experiences between academia and industry, and to stimulate exploration of new solutions.
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