Purpose Despite the increasing relevance of seamless shopping experience in an omnichannel context, research on how seamless shopping experience affects customers’ word of mouth on social media ...(sWOM) remains scant. Based on the attribution theory, this study aims to investigate the effects of seamless shopping experience types on customers’ sWOM intentions from the perspective of smart-shopping feelings and validated the moderation role of shopping orientation. Design/methodology/approach Using a data set of 301 omnichannel customers, three scenario-based experiments were conducted to address the research questions. Findings An efficient and interconnected experience is more likely to positively affect sWOM intentions than an inefficient but interconnected experience. Furthermore, smart-shopping feelings were found to have a significant mediating effect. For experiential-oriented shoppers, the positive relationship between an efficient and interconnected experience, smart-shopping feelings and sWOM intentions was significantly strengthened. Originality/value This research contributes to the sWOM and omnichannel service experience literature by investigating the influences of seamless shopping experience types on customers’ sWOM intentions. This research also provides recommendations for designing and delivering a superior, seamless shopping experience for omnichannel shoppers.
Information on grocery shopping patterns is one key to understanding dietary changes in recent years in Spain. This report presents an overview of Spanish food shopping patterns in the adult ...population. A cross-sectional, nationally representative telephone survey was conducted in Spain. Individuals were asked about food shopping responsibility roles, types of visited food stores, time spent, additional behaviors while shopping, the influence of marketing/advertising and, in particular, fresh produce shopping profile. Binary logistic regression models were developed. The final random sample included 2026 respondents aged ≥18 years, of which 1223 were women and 803 were men. Women reported being in charge of most of the food shopping activities. Looking for best prices, more than looking for healthy or sustainable foods, seemed to be a general behavior. Supermarkets were the preferred retail spaces for food price consideration, convenience, variety and availability. Fresh produce shopping was associated with traditional markets and neighborhood stores in terms of reliance and personalized service. It is essential to highlight the importance of the role played by women. They are the main supporters concerned in preserving adequate dietary habits. Economic factors, more than health or food sustainability, are commonly considered by the population. Traditional markets may play an important role in preserving some healthy dietary habits of the Mediterranean food culture in Spain.
Point-of-care testing is becoming a crucial component of the healthcare delivery both in and out of clinical settings. Minute Clinics, Urgent Care or Rapid care centers are now a common site in many ...pharmacies and shopping malls. Online and mobile diagnostic applications are allowing the patient/consumer to take their health into their own hands. Presenter will examine point of care testing; current state of affairs, how it's being used in the minute clinics, in pharmacies, and by the consumer. In addition, discussion will cover limitations of current point-of-care tests, devices and barriers to implementations for wider utilization. Presentation will also address technological advances and future of the field in general.
Despite mobile device usage being at an all-time high, their utilisation for mobile shopping activities is inherently low. The study, first, identifies prominent areas of academic concern and ...examines areas requiring further insight. A theoretical model is developed to examine multi-faceted risk and trust effects on consumer adoption intention. Empirical results demonstrate several trust and risk perceptions as having varying effects on consumers’ m-shopping intention. Inclusion of age and gender reveals discrepancies among positive and negative influencers of intention. Results contribute to theoretical and practical understandings surrounding deterrents of intention and potential risk-reduction mechanisms for future considerations.
•A research model based on the SOR framework was built to investigate social shopping website users’ purchase intention.•Peer members’ qualities and system affordances affect consumers’ perceived ...utilitarian and social value.•Both perceived utilitarian and social value of a social shopping website lead to purchase intention.
This paper aims to reveal the influence of peer-member characteristics and technical features of a social shopping website (SSW) on consumers’ purchase intentions. Following the stimulus-organism-response (S-O-R) model, this study operationalizes “stimulus” as website features and peers’ qualities, “organism” as experiential shopping values, and “response” as the purchase intention of users. The research model is empirically tested with survey data from 313 real SSW consumers. The results suggest that similarity, benevolence and expertise of peer members in the community and the website’s support for recommendations positively impact shoppers’ perceived utilitarian value of the SSW. Moreover, users’ perception of peers’ similarity and benevolence positively affect their sense of social value of using the platform. Finally, both perceived utilitarian and social value predict individuals’ consumption intentions.
The aim of the study was to determine the factors contributing to online or in-store shopping behaviour among academics from a private higher education institution in South Africa. In addition, the ...study examined types of products or services consumers are likely to purchase in-store and online and particular aspects relating to store atmosphere, as well as the challenges that were experienced using both modes of shopping. The study was conducted at a private higher education institution. A cross-sectional quantitative study was conducted among all the academics in the organisation. The study show that the majority of respondents belonged to generation X and Y and that they are more inclined to purchase from both in-store and online stores rather than a singular mode of shopping. However, there is an element of fear, anxiety and uncertainty that customers face when purchasing online. This is motivated by the Stimulus-Organism-Response (SOR) model. Factors that influence the overall purchasing decision for both online and in-store shopping include accessibility, convenience, delivery service, store aesthetics (atmosphere and ambience) and the availability of an assistant. Recommendations for retail marketing managers include the fact that they should consider a hybrid model of both in-store and online shopping. Moreover, invest in enhancing the store image of both physical stores as well as virtual online stores as the subtle atmospheric cues trigger impulse purchasing.
The study defines shopping well-being at the mall as a shopper's perceived impact of a shopping mall in contributing to satisfaction in important life domains resulting in a global judgment that the ...mall contributes significantly to one's overall quality of life. Particularly, the study puts forward six predictive factors of the retail mix as influencing shopping well-being: functionality, convenience, safety, leisure, atmospherics, and self-identification. Additionally, the study predicts that shopping well-being positively influences mall loyalty and positive word of mouth. A shopper survey conducted in two North-American shopping malls provides data testing several predictions of potential theoretical and managerial significances.
► This study introduces the concept of shopping well-being at the mall. ► It is a shopper’s perceived impact of a shopping mall on one’s quality of life. ► Six factors of the mall mix environment influence shopping well-being. ► Shopping well-being affects mall loyalty and word-of-mouth communications.
•Parcel, grocery, and food deliveries in New York City are investigated.•Factors affecting deliveries vary by the delivery type (parcel/grocery/food).•The relationship between delivery and shopping ...trip varies by the delivery type and trip mode.
With advances in information technology, online shopping for a parcel (retail), grocery, and food (i.e. prepared meal) have become a part of daily life and they are expected to continue to grow in the future. Accordingly, shopping behaviors, i.e. shopping channels, are becoming more complex than ever. However, the current research focus is still mainly on traditional parcel delivery and little is known for food and grocery deliveries and their impacts on transportation systems. To have a better understanding of deliveries and their impacts on transportation systems, using the survey data from NYC DOT Citywide Mobility Survey in 2018, this paper investigated (a) factors affecting the three types of deliveries (retail, grocery, and food) by developing a seemingly unrelated model, and (b) the relationships between deliveries and in-store shopping trips by different modes using multiple simultaneous equations models. The results showed that factors affecting deliveries vary by the type of delivery, and the three deliveries are positively correlated by common unobserved factors. In addition, the relationships between delivery and shopping trip vary not only by delivery type but also by trip mode (driving/walking). The findings would provide valuable insights into travel demand modeling and curbside management.
El mall Davila, Arlene
2016., 20160105, 2016, 2016-01-05
eBook
While becoming less relevant in the United States, shopping malls are booming throughout urban Latin America. But what does this mean on the ground? Are shopping malls a sign of the region's "coming ...of age"?El Mallis the first book to answer these questions and explore how malls and consumption are shaping the conversation about class and social inequality in Latin America.Through original and insightful ethnography, Dávila shows that class in the neoliberal city is increasingly defined by the shopping habits of ordinary people. Moving from the global operations of the shopping mall industry to the experience of shopping in places like Bogotá, Colombia,El Mallis an indispensable book for scholars and students interested in consumerism and neoliberal politics in Latin America and the world.
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