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Trenutno NISTE avtorizirani za dostop do e-virov UL. Za polni dostop se PRIJAVITE.

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zadetkov: 255.090
1.
  • “In A.I. we trust?” The eff... “In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”
    Youn, Seounmi; Jin, S. Venus Computers in human behavior, June 2021, 2021-06-00, 20210601, Letnik: 119
    Journal Article
    Recenzirano

    Despite the hype surrounding Artificial Intelligence (AI), the potential of AI in customer relationship management (CRM) remains underexplored in academia. A between-subjects experiment examined the ...
Celotno besedilo
Dostopno za: UL
2.
  • Understanding CRM adoption ... Understanding CRM adoption stages: empirical analysis building on the TOE framework
    Cruz-Jesus, Frederico; Pinheiro, Andreia; Oliveira, Tiago Computers in industry, 08/2019, Letnik: 109
    Journal Article
    Recenzirano

    •We developed a conceptual model using the TOE framework to assess the antecedents of CRM adoption stages.•Data quality and integration, top management support and competitive pressure drive CRM ...
Celotno besedilo
Dostopno za: UL
3.
  • Structural Model for Analyz... Structural Model for Analyzing the Impact of Social CRM on Customer Relationship Performance in Automotive Manufacturing Company
    Mudjahidin, Mudjahidin; Aristio, Andre Parvian; Febyanti, Safirah Melinia ... Procedia computer science, 2024, 2024-00-00, Letnik: 234
    Journal Article
    Recenzirano
    Odprti dostop

    Social Customer Relationship Management (S-CRM) has been widely adopted by companies, including Indonesia's Automotive Manufacturing Companies (AMC). The adoption of S-CRM is aimed at enhancing ...
Celotno besedilo
Dostopno za: UL
4.
  • Social media technology usa... Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
    Trainor, Kevin J.; Andzulis, James (Mick); Rapp, Adam ... Journal of business research, 06/2014, Letnik: 67, Številka: 6
    Journal Article
    Recenzirano

    This study examines how social media technology usage and customer-centric management systems contribute to a firm-level capability of social customer relationship management (CRM). Drawing from the ...
Celotno besedilo
Dostopno za: UL
5.
  • A Study of a New Certified ... A Study of a New Certified Reference Material for Accurate Determination of the Main IFusarium/I Mycotoxins in Whole-Wheat Flour
    Li, Li; Li, Peng; Wu, Yu ... Foods, 12/2023, Letnik: 12, Številka: 23
    Journal Article
    Recenzirano

    Matrix certified reference materials (CRMs) play a critical role in analytical method validation and the assurance of reliable measurement results. A certified reference material (GBW(E)100813) for ...
Celotno besedilo
Dostopno za: UL
6.
  • Absorptive capacity and per... Absorptive capacity and performance: The role of customer relationship and technological capabilities in high-tech SMEs
    Tzokas, Nikolaos; Kim, Young Ah; Akbar, Hammad ... Industrial marketing management, 05/2015, Letnik: 47
    Journal Article
    Recenzirano
    Odprti dostop

    This study focuses on how the interplay between a firm's absorptive capacity (ACAP), and its technological and customer relationship capability contributes to its overall performance. Using ...
Celotno besedilo
Dostopno za: UL

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7.
  • Adoption of artificial inte... Adoption of artificial intelligence-integrated CRM systems in agile organizations in India
    Chatterjee, Sheshadri; Chaudhuri, Ranjan; Vrontis, Demetris ... Technological forecasting & social change, July 2021, 2021-07-00, 20210701, Letnik: 168
    Journal Article
    Recenzirano

    •Organizations are rapidly adopting AI integrated CRM system for enhancing their customer relationship management.•Application of AI integrated CRM system enhances the efficiency of the organization ...
Celotno besedilo
Dostopno za: UL
8.
  • A Study of the MICE Tourism... A Study of the MICE Tourism Industry's Workforce and the Variables Influencing Customer Relationship Management
    Rajkamal, Rahul; Gond, Hrishi Kumar; Pandey, Prashant Kumar ... Atna journal of tourism studies, 01/2023, Letnik: 18, Številka: 1
    Journal Article
    Recenzirano
    Odprti dostop

    MICE tourism, also known as meetings, incentives, conventions, and exhibitions, is a sizable segment of the travel industry. MICE tourism brings in revenue for the host country. The Indian MICE ...
Celotno besedilo
Dostopno za: CEKLJ
9.
  • S-D logic–informed customer... S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
    Hollebeek, Linda D.; Srivastava, Rajendra K.; Chen, Tom Journal of the Academy of Marketing Science, 01/2019, Letnik: 47, Številka: 1
    Journal Article
    Recenzirano
    Odprti dostop

    Research addressing the micro-foundational theoretical entity of customer engagement (CE) has proliferated in recent years. In parallel, the macro-foundational theory of service-dominant (S-D) logic ...
Celotno besedilo
Dostopno za: CEKLJ, UL

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10.
  • Building With Bricks and Mo... Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment
    Pauwels, Koen; Neslin, Scott A. Journal of retailing, 06/2015, Letnik: 91, Številka: 2
    Journal Article
    Recenzirano
    Odprti dostop

    •We assess revenue impact of adding bricks-and-mortar stores as a transaction channel.•We analyze frequency and size of orders, returns, and exchanges.•Store introduction mostly cannibalizes catalog ...
Celotno besedilo
Dostopno za: CEKLJ, UL

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zadetkov: 255.090

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