Digital technologies are transforming public service provision by affecting governments, technology vendors, and citizens, as well as their interactions. However, digital government transformation ...(DGT) is complex and challenging, with governments often lacking clear strategic adjustments during their digital journeys. This study discusses six strategic factors, including business environment, digital infrastructure, financial capability, innovation capability, information security, and public demand, and identifies the configurations that lead to a significant increase in digital government performance. Based on the theory of strategic action fields, we developed a theoretical framework to understand the DGT process and changes in configurations. Based on a novel Multiple Time Differencing Qualitative Comparative Analysis (MTD/QCA) method, the analysis of 31 provincial regions in Chinese mainland over four years derived 13 distinct solutions in the three basic stages of DGT: exploration, concentration, and complementation. These findings reveal the complexity of DGT from an evolutionary perspective and indicate that these factors do not work in isolation, but in combination with others to promote DGT. Understanding the configurational relationships of these factors can help governments adjust their strategies across the three stages of DGT.
•The strategic factors of Digital government transformation (DGT) and their configurations were investigated.•DGT has three basic stages: exploration, concentration, and complementation.•Thirteen strategic patterns for promoting DGT in the three stages were identified.•The theory of strategic action fields was elaborated in the context of digital government.•An MTD/QCA method was developed to improve the traditional QCA and TD/QCA methods.
Enhancing environmental performance (EP) is a critical path for the transformation of mining companies. Digital government is a new form of government governance in the digital era, providing more ...opportunities for companies. Whether digital government can promote mining companies' EP remains to be explored. Utilizing data of listed mining companies from 2010 to 2021 in China, this study investigates the impact of the digital government policy on mining companies' EP and reveals several important findings. First, digital government construction enhances mining companies' EP by promoting company digital transformation and innovation. Additionally, the environmental protection efforts have a positive moderating effect on the relationship between digital government and mining companies' EP. Second, heterogeneity analysis demonstrates that the effect of digital government on mining companies' EP is more pronounced in eastern and middle regions, key cities, competitive industries and non-state-owned companies. Finally, further analysis reveals that the digital government improves mining companies' environmental, social, and governance (ESG) and governance performance, but insignificantly affects the social performance. Overall, our results provide micro-level evidence for the environmental benefits of government governance reform and offer a new perspective for exploring the drivers of mining companies’ EP.
•The digital government improves mining companies' environmental performance (EP).•Company digital transformation and innovation are potential mechanisms.•Environmental protection efforts have a positive moderating effect.•Digital government's impact on mining companies' EP is heterogeneous across different regions, industries and companies.
Having its origin in public administration, trustworthiness is a significant concept in digital government research, influencing the relationships between citizens and governments. However, the ...interrelationships between the facets of trustworthiness are given inadequate attention. Therefore, the aim of this research was to develop a theory detailing the factors affecting citizens' perceptions of e-government trustworthiness. A comprehensive review of public administration and information systems literature highlighted 20 pertinent variables. The interrelationships of these variables were identified and categorized according to their driving and dependence power by employing interpretive structural modelling. The proposed model was then drawn based on the level partitioning of variables and interrelationships of the variables determined using the final reachability matrix. The findings reveal that current conceptualizations of digital government trustworthiness take a too narrow view. The findings can help government policy makers with understanding the interrelated factors associated with trustworthiness in the context of digital government services and implement them in effective strategic planning.
A growing body of literature shows that despite the significant benefits of artificial intelligence (AI), its adoption has many unknowns and challenges. However, theoretical studies dominate this ...topic. Completing the recent works, this article aims to identify challenges faced by public organizations when adopting AI based on the PRISMA Framework and an empirical assessment of these challenges in the opinion of public managers using survey research. The adopted research procedure is also an added value because it could be replicated in other context scenarios. To achieve this paper's aim, the Systematic Literature Review (SLR) and survey research among authorities in 414 Polish cities were carried out. As a result, a list of 15 challenges and preventive activities proposed by researchers to prevent these challenges have been identified. Empirical verification of identified challenges allows us to determine which of them limit AI adoption to the greatest extent in public managers' opinion. These include a lack of strategy or plans to initial adoption / continued usage of AI; no ensuring that AI is used in line with human values; employees' insufficient knowledge of how to use AI; insufficient AI policies, laws, and regulations; and different expectations of stakeholders and partners about AI. These findings could help practitioners to prioritize AI adoption activities and add value to digital government theory.
•Empirical examination of AI adoption challenges is possible based on the opinion of public managers.•Public managers in Polish cities pay the greatest attention to challenges of an organizational and social nature.•The challenges related to financial resources are not a significant obstacle for Polish public managers.•There are interactions between challenges and their indirect impact on effective AI adoption.•Public policies determine the level of AI adoption and implementation in the public sector.
Over the years, governments have leveraged various technologies to streamline internal operations for greater efficiency and to create value through digitally delivered public services (i.e., digital ...services) for several stakeholders, including citizens. While prior studies have contributed to understanding the institutional and organizational determinants of government digital services, much less is known about their utilization and the actual public value they generate from the perspective of the citizen, particularly in developing countries. Some research on technology, economic, and other social divides even suggests that both the use and value of digital services are potentially limited. In this paper, we apply the Delone and McLean model, a well-established information systems theory, to examine citizens' use of government digital services and their perceptions of public value derived from such use. Based on data from a comprehensive national phone survey across 32 Mexican States with 4300 respondents, our structural equation modeling reveals that system quality is the most significant predictor of use and user satisfaction with digital services. Furthermore, use and user satisfaction lead to public value as measured by the conveniences, flexibilities, and process simplifications the system affords. Our study contributes to digital government literature by using the concept of public value as a measure of digital government services' impact and success from the perspective of the citizens.
•We use the Delone & McLean information systems success theory to explore public value creation through digital services.•We use data from a national telephone survey that included 4300 respondents from 32 States in Mexico.•High-quality digital services produce public value when defined as increasing efficiencies and access to the citizen.•Effective delivery of digital services involves reliability of both the information provided and the service itself.•Understanding the delivery digital services from the citizens' perspective is key to the design of such services.
While the public sector traditionally lags behind business in innovation, significant changes are anticipated with the broad diffusion of so-called disruptive technologies. The use of such ...technologies in public service, along with possible benefits, need to be well researched, and challenges be carefully discussed, analysed and evaluated. This paper applies scenario-based science and technology roadmapping to identify research and training needs in the implementation of disruptive technologies in public service. 70 experts reviewed 13 future scenarios and derived a number of research and training needs regarding internet of things, artificial intelligence, virtual and augmented reality, big data and other disruptive technologies. The identified needs serve as a starting point for a broader and more informed discussion about how such new (disruptive) technologies can be successfully deployed in the public sector - leveraging the benefits of these technologies while at the same time constraining the drawbacks affiliated with them.
Regional eco-innovation can change the extensive development mode and promote the sustainable development of the economy and society. In the background of digital government construction, the ...external environment of regional eco-innovation has changed. In this study, the panel data of 125 prefecture-level cities in China from 2013 to 2020 are used to construct a fixed-effect model for empirical analysis by sorting out the relationships among digital government, regional eco-innovation, and dual environmental regulation. The following conclusions are drawn: First, digital government mainly promotes the improvement of regional eco-innovation through digital society and digital citizenship. Second, formal and informal environmental regulations have remarkable positive effects on regional eco-innovation. Third, informal environmental regulation has a positive moderating effect on digital administration and regional eco-innovation and a positive moderating effect on digital citizenship and regional eco-innovation. Fourth, formal environmental regulation cannot moderate the relationship between digital government and regional eco-innovation. This study can give priority to promoting the digital government to serve and play a role in ecological governance and environmental information disclosure, so as to provide policy opinions for the government when issuing documents supporting the improvement of regional eco-innovation, and promote the realization of a more reasonable allocation of innovation resources.
•Digital government can promotes regional eco-innovation through digital society and digital citizenship.•Formal and informal environmental regulations have remarkable positive effects on regional eco-innovation.•Informal environmental regulation has positive moderating effect on digital administration, digital citizenship and regional eco-innovation.•Formal environmental regulation cannot moderate the relationship between digital government and regional eco-innovation.
Previous research has shown that clarity of roles and responsibilities (CRR) influences the performance of individual organizations as well as inter-organizational efforts. In the context of ...cross-boundary information sharing (CBIS), CRR has been found to enable other important determinants of success, such as building trust among members, increasing their willingness to participate, and mitigating some of their concerns about security, among others. However, few studies have attempted to understand the determinants of CRR in government CBIS initiatives. Sayogo, Gil-Garcia, and Cronemberger's (2016) analysis of results of a national survey identified three significant determinants of CRR in CBIS, (1) the extent participants use boundary objects, (2) participant skills in terms of collaboration, coordination, and communication, and (3) the diversity of the participating organizations and their goals. Seeking to expand on their findings in terms of new understanding about the influence of significant determinants of CRR in CBIS, this study draws on findings from eight U.S. state and local government public health and criminal justice CBIS cases. This study contributes to existing knowledge about CBIS in the public sector by characterizing the determinants and providing new understanding of the nature of the influence of the determinants of CRR on CBIS. In particular, it shows how the extent of boundary object use, collaboration, and the diversity of participants affect CBIS initiatives in different contexts. In practical terms, creating new understanding of the determinants of CRR has value for public managers and their leadership as they must increasingly collaborate and share information across the boundaries of organizations in the process solving increasingly complex public problems.
•Current literature does not adequately characterize the determinants of clarity of roles and responsibilities in information sharing initiatives in the public sector.•This study contributes by identifying how the determinants of clarity of roles and responsibilities affect inter-organizational information sharing in government settings.•Three determinants of clarity of roles and responsibilities are explained and characterized: (1) boundary objects use, (2) collaboration skills, and (3) diversity of the participants.
In the context where digital transformation ranks as one of the foremost priorities for technology businesses in Vietnam, the Vietnamese government also places a special emphasis on digital ...conversion within the framework of the Fourth Industrial Revolution and the synchronized implementation of the National Digital Transformation Program. As a large, modern, and dynamic city, Ho Chi Minh City has swiftly shifted from e-government to digital government, significantly impacting the digital transformation processes of businesses within the city. This presents both a requirement and an opportunity to assert the city's position as a leading center for economics, culture, education, science, and technology in the country. This article endeavors to clarify the necessity, some groundbreaking results, experiences, and requirements imposed on the digital government in driving digital transformation within businesses operating in Ho Chi Minh City today.
The China-Pakistan Economic Corridor (CPEC) vision and mission are to improve the people's living standards of Pakistan and China through bilateral investments, trade, cultural exchanges, and ...economic activities. To achieve this envisioned dream, Pakistan established the China-Pakistan Economic Corridor Authority (CPECA) to further its completion, but Covid-19 slowed it down. This situation compelled the digitalization of CPEC. This article reviews the best practices and success stories of various digitalization and e-governance programs and, in this light, advises the implementation of the Ajman Digital Governance (ADG) model as a theoretical framework for CPEC digitalization. This article concludes that the Pakistani government needs to transform CPEC digitalization by setting up the CPEC Digitalization and Transformation Center (DTC) at the CPECA office to attract more investors and businesses.
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