The China-Pakistan Economic Corridor (CPEC) vision and mission are to improve the people's living standards of Pakistan and China through bilateral investments, trade, cultural exchanges, and ...economic activities. To achieve this envisioned dream, Pakistan established the China-Pakistan Economic Corridor Authority (CPECA) to further its completion, but Covid-19 slowed it down. This situation compelled the digitalization of CPEC. This article reviews the best practices and success stories of various digitalization and e-governance programs and, in this light, advises the implementation of the Ajman Digital Governance (ADG) model as a theoretical framework for CPEC digitalization. This article concludes that the Pakistani government needs to transform CPEC digitalization by setting up the CPEC Digitalization and Transformation Center (DTC) at the CPECA office to attract more investors and businesses.
Participatory approaches including co-design are seen as a means to address some of the challenges digital government poses for people with disability, such as unequal access and poor technological ...design. Yet co-design principles are rarely practiced in a meaningful way for people with disability, resulting in digital government systems that are obstructive and inaccessible to many. This paper explores the opportunities and challenges of disability inclusion through a qualitative case study of participatory digital government in Australia. It centres on the case of “Nadia”, an artificially intelligent virtual assistant created in 2016 through a co-design approach that ultimately ended in failure, as the project never progressed beyond the design stage. Based on research involving interviews with technology developers, government representatives, and people with disability who had input into the design of Nadia, the article makes three main contributions. First, it clarifies conceptually the importance of inclusion as a process, rather than an outcome, of digital government, reframing design as a matter of inclusion. Second, in examining why the project failed, the paper identifies aspects of digital government culture, organization, and practice that impede disability co-design, namely, a lack of institutionalized support and resistance to sharing power. Third, it highlights disability as an area for exploring new possibilities with technology and its limitations, showing the significant role that disabled people play in shaping technology and its advancements.
There are diverse measurement systems to assess the advance of digital government, but all are based on the evolutionary perspective. This view consists on a linear, progressive and add-on evolution ...of digital government, emphasizes the critical role of technology, and the learning sharing or imitation among governments. Official websites and portals have been subject of various studies using multiple metrics and indicators. The existing measurement approaches and traditional estimations present different limitations for assessing the complex characterization of digital government evolution overtime. Up-to-day there is no agreement of what constitute the proper approach to assess digital government evolution and more sophisticate techniques need to be developed to capture a more realistic metric of digital government advance. This article challenges the assumptions of the evolutionary perspective and argues in favor of the potential of the computational tools for the evaluation of these assessment tools of digital government performance. In particular, the technique of neural networks analysis and self-organized maps have the potential to describe the multi-parametric characterization of multiple metrics and indicators of this phenomenon and its evolution overtime. A database of a digital government ranking of Mexican states during the period 2009–2015 is used as a case study. This computational technique was useful data mining and visualization tool of patterns and profiles of digital government performance overtime. The procedure automatically arranges the available data into clusters of characteristics that subsequently are illustrated using visualizations through bi-dimensional maps to analyze the evolution of digital government advance. The results indicate that the evolutionary assumptions do not hold across states in Mexico and the dimensions of information, participation and transaction are relevant for improving digital government evolution overtime. Several theoretical and practical implications are discussed.
•The evolutionary perspective of digital government implies assumptions that have not been examined in the literature.•A combination of computational methods and visualization techniques was applied to examine this digital.•Neural networks analysis was used to characterize the different clusters and trajectories of this evolution.•We use existing rankings of state portals in Mexico as dataset for the neural network analysis.•We derive from results some theoretical and practical implications.
Social media and online services with user-generated content (e.g., Twitter, Facebook, Flickr, YouTube) have made a staggering amount of information (and misinformation) available. Government ...officials seek to leverage these resources to improve services and communication with citizens. Significant potential exists to identify issues in real time, so emergency managers can monitor and respond to issues concerning public safety. Yet, the sheer volume of social data streams generates substantial noise that must be filtered in order to detect meaningful patterns and trends. Important events can then be identified as spikes in activity, while event meaning and consequences can be deciphered by tracking changes in content and public sentiment. This paper presents findings from a exploratory study we conducted between June and December 2010 with government officials in Arlington, VA (and the greater National Capitol Region around Washington, D.C.), with the broad goal of understanding social media use by government officials as well as community organizations, businesses, and the public at large. A key objective was also to understand social media use specifically for managing crisis situations from the routine (e.g., traffic, weather crises) to the critical (e.g., earthquakes, floods).
► Organizational and information factors affect social media adoption by government. ► Social media are rich, but overwhelming sources of information in crisis situations. ► Visualizations and data mining techniques help users make sense of social media.
Based on the basic platform supporting the overall e-government framework, this paper builds an application system for the intelligent management of government departmental business and three major ...databases of basic, departmental and thematic categories. Secondly, under the collaborative information governance model of blockchain, the data are jointly managed by all the regional governments in the distributed network, plus the application of smart contracts makes each governance link respond intelligently. Finally, an empirical study is conducted on employees of three types of government departments to analyze the regularity of the influencing factors of smart shared services in digital government. The results show that the regression coefficient of the strategic policy of government agencies on the degree of realization of information sharing is 0.829. The regression coefficient of the platform organization of government agencies on the degree of realization is 0.705. To promote the construction of digital government in China, this paper utilizes blockchain technology in digital government governance.
The dynamic nature of today's public sector demands innovative approaches to service delivery, leading to the emergence of agility as a vital paradigm. This research investigates the transformative ...potential of agile methodologies in restructuring the Nigerian public sector for enhanced service delivery. Emphasizing the need for agility in response to technological advancements and global shifts, the study draws on Nigeria's digital policy frameworks, such as the Nigeria e-Government Interoperability Framework (Ne-GIF) and the National Digital Economy Policy and Strategy (NDEPS) 2020-2030. The research advocates a shift from traditional bureaucratic structures to a more integrated, networked approach that prioritizes citizen participation and fosters service-centric cultures. The study uses a qualitative approach to gather secondary data from diverse sources and employs thematic and content analysis. The findings reveal that agile methodologies have the potential to reshape the Nigerian public sector.
Digital government comprises all means to enable governments to interact with their constituents digitally. The metaverse provides a virtual reality environment where various activities can be ...carried out without physically visiting the places of interest, including the public authorities. Yet, how governments can use the metaverse is unknown. This paper aims to extend the understanding of the metaverse architecture requirements and their suitability for digital public services provision. We used the systematic literature review, experts' assessment using the Delphi method, and quantitative analysis to attain this goal. Our research contributes to the literature by eliciting the structure and composition of the functional and non-functional requirements. The contributions include (1) identification and classification of 50 functional and 16 non-functional metaverse-related architecture requirements, (2) determination and relevancy of 15 most important functional and 6 non-functional requirements for digital public services provision, and (3) suitability assessment of the 21 services recommended for provision in the EU's metaverse platform with the highest potential to attract users. These findings show that governments pose unique requirements on the metaverse. Not all types of services are suitable for providing in the metaverse. Those focused on empowering citizens and helping them to develop are most important.
•Metaverse has potential to enhance existing digital public services of e-government.•New users such as disabled people can profit from metaverse services.•The most important functional and non-functional requirements are provided.•Digital public services with the highest potential to attract users are recommended.
A collaborative ecosystem of diverse stakeholders is seen as critical in smart cities for solving complex public problems and overcoming socio-technical hurdles. However, little is known about the ...factors that may increase collaboration amongst smart city stakeholders. Through a digital government lens, we first elaborate the nature of multi-stakeholder collaboration in the smart city. Then, we adopt a contingency approach to unpack the factors that affect the intensity of collaboration between the stakeholders in the smart city ecosystem. To characterize the ecosystem, we use the quadruple-helix framework. Through the perspective of the local government, we derive hypotheses on whether certain factors lead to more intensive collaboration, which are tested on a sample of Belgian municipalities. Our findings reveal the importance of smart city strategies for intensifying collaboration between the local government and stakeholders in the ecosystem. Moreover, we also find that for large ecosystems, a smart city manager or department may facilitate collaboration amongst stakeholders. Taken together, our findings indicate that there are certain configurational approaches to increasing collaboration in smart cities, which will depend on the context of a city.
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