Extant literature reveals that many e‐government initiatives fail especially in developing countries. Despite the alarming failure rate of e‐government initiatives, governments of developing ...countries are allocating a huge budget to support and improve e‐government services. Prior research suggested that maturity is a prerequisite for e‐government sustainability, but the relationship between e‐government maturity and sustainability is not investigated. Hence, this research is aimed at developing a conceptual framework that maps e‐government maturity to a sustainable e‐government service. First, the determinants of e‐government maturity and sustainability were derived from the extant literature. Then, the proposed conceptual framework is revised based on qualitative research using a multiple exploratory case study considering four G2C cases selected from the e‐government portal of Ethiopia. The conceptual framework was evaluated by domain experts, and the empirical data were analyzed using the thematic analysis technique. The study results show that manager's commitment to prioritize e‐government projects, availability of an ICT department with an independent annual budget for the e‐government development, human resource capability, degree and frequency of customer contacts, ICT infrastructure development, integration, website age, legal and political strategies, organizational e‐government operational plan, and e‐payments were identified to be the determinants of e‐government maturity. The study contributes to e‐government literature by providing a better understanding of the determinants of e‐government service maturity and sustainability and the link between the two constructs. The outcome of the research could also be of value for practitioners as a quality tool to assess the maturity and sustainability of e‐government initiatives. Evaluating the applicability of the proposed framework in different country contexts, a cross‐case study across nations, and conducting a longitudinal investigation of e‐government maturity and sustainability are avenues for future research.
As electronic transactions between governments and users become increasingly common, the role of users’ trust in e-government assumes considerable importance. While prior models of technology ...acceptance have identified several factors that influence behavioral intention and use behavior, trust has largely been missing in such models. This study incorporates e-government trust into the unified theory of acceptance and use of technology (UTAUT) model and conducts an empirical analysis using meta-analytic structural equation modeling (MASEM) methods on findings gathered from 90 prior studies on e-government. Results show that trust plays a central role in users’ intention to use and use of e-government systems. Specifically, in e-government contexts, trust is impacted by performance expectancy, effort expectancy, social influence, and facilitating conditions; has a direct effect on system use; and an indirect effect on system use through behavioral intention. Practitioners should strive to leverage users’ trust to leverage the full potential of e-government systems.
•Performance and effort expectancy impact e-government trust and behavioral intention.•Social influence impacts e-government trust and behavioral intention.•Facilitating conditions impact e-government trust, behavioral intention, and use behavior.•E-government trust has direct effects on behavioral intention and use behavior.
This study organizes existing research on the public value of e-government in order to investigate the current state and what value e-government is supposed to yield. The two questions that guided ...the research were: (1) What is the current state of research on the public value of e-government? And (2) What value is e-government supposed to yield? Six, sometimes overlapping, values were found: Improved public services; improved administrative efficiency; Open Government (OG) capabilities; improved ethical behaviour and professionalism; improved trust and confidence in government; and improved social value and well-being. These six public value dimensions were thereafter generalized into three overarching, and also overlapping, public value dimensions of Improved Public Services, Improved Administration, and Improved Social Value. The improved public services dimension influences other dimensions. Hence, this literature study theorizes a descriptive and multidimensional framework that can improve our understanding of the public value of e-government from different viewpoints, and the overlap between them in actual e-government designs and implementations. Regarding the current state of research on the public value this study found a lack of research on the public value of e-government, especially, in the context of developing countries – and more importantly – a total absence of this kind of research in the Least Developed Countries (LDCs). There is also a lack of comparative studies at national, regional, and project level; and a lack of research on the generative perspective.
•The public value of e-government is understood as citizens' expectations from e-government.•A Public value-perspective is important in the implementation and success of e-government.•Understanding the public value of e-government should facilitate successful implementations.•Six dimensions of the public value of e-government were identified & generalized into three.•There is a need for research on the public value of e-government in Least Developed Countries.
Electric government (e-government) projects in developing countries are facing many challenges to deliver sustainable e-government services. From the existing literature, we found that most of the ...studies considered lack of technology, and limitations in budgets and human resources as the main hurdles in effective implementation of e-government services. Along with these limitations, we found that the e-government maturity models adopted by developing countries are failing to provide an appropriate strategic plan to deploy sustainable e-government services. While assessing the existing e-government maturity model, we made several observations on the lack of detail, the technology-centric nature, the emphasis on implementation, and the lack of an adoption strategy. This work contributes toward the proposition of a new e-government maturity model that would address the limitations of exiting e-government maturity models, and would support governments in developing countries to achieve sustainable e-government services. To achieve this goal, we considered five determinants—a detailed process, streamlined services, agile accessibility, use of state-of-the-art technology, and trust and awareness. The proposed model was validated by employing an empirical investigation through case-study and survey methods. We found that both the implementers (government) and adopters (users) of the e-government services benefited from the proposed model, resulting in an increased sustainability of e-government services.
This study examined the factors driving the public value of e-government from the viewpoint of the Chinese people. The usage of ICT through e-government systems must generate the adequate ...corresponding public value that can motivate the acceptance of e-government services. The sample 517 data generated from Chinese citizens were analyzed using AMOS 23 software by undertaking the structural equation model system of analysis. The results show that constructs such as information quality, service parameters, user orientation, efficiency, openness, and responsiveness were significantly related to the public value of e-government. Additionally, the research validated that the public value of e-government has a direct influence on the behavioral intention to adopt e-government services. The managerial and practical implications of these research findings on the public value of e-government and the acceptance of e-government services are dissected meticulously.
Several e‐Government maturity models have been developed throughout the years to assess the progress of e‐Government. This diversity of models has drawn some criticism in terms of their similarity, ...oversimplicity, one‐sided view and the characteristics incorporated in their stages. The goal of this study is to explore if a simple e‐Government maturity model can capture e‐Government progress and if operations can be classified into phases to give a realistic view of e‐Government. An adapted version of the United Nations e‐Government maturity model was used to assess the portals of the 50 largest municipalities of Greece. The factors influencing the e‐Government maturity development are examined through ordinal regression. The findings suggest that e‐Government maturity models have limited ability to capture the e‐Government development as it may not be considered linear. Municipal authorities have taken steps towards e‐Government, however, they are missing functionalities that are at the core of digital transformation. Finally, the findings indicate, that factors such as population, political ideology of the ruling party, budget and the mayor's gender have limited role in predicting the e‐Government maturity in the cases examined.
This study explored the impact of government capacity and e-government performance on the adoption of e-government services by integrating it into the Technology Acceptance Model (TAM). The results ...showed that both government capacity and government performance were significant determinants of the perceived usefulness of e-government services. Also, government capacity was revealed to positively predict e-government performance. In addition, perceived usefulness of e-government services was found to be a significant predictor of the intention to recommend the adoption of e-government services. The implications of these findings on the implementation of e-government are discussed.
Scholars and practitioners argue that the most important interactions between citizens and government happen at the local level. These relationships could become closer and more frequent with the use ...of information and communication technologies (ICTs). In fact, portals could be seen not only as channels for providing government information and services, but also as powerful tools to exchange information and knowledge between different social actors and government entities and to enable participation in collective decision-making efforts about important public affairs. For instance, social media and other Web 2.0 tools could provide new electronic channels for these interactions through their inclusion in local government portals. This paper argues that although important modifications to the organizational and institutional frameworks would be necessary, the potential for local electronic governance through networks of government and non-government actors via internet portals is clearly present. However, a very important first step would be the inclusion of more interaction, participation, and collaboration mechanisms in government portals. Similar to previous efforts with data from the U.S., this paper describes the results of a recent assessment of local government portals in Mexico. The conclusion is that progress toward citizen engagement is slow in local governments and there are very few efforts to increase interaction, participation, and collaboration channels on their portals. Most of them are still following the vision of information and services providers and a local electronic governance model is still in its very initial stages. It seems that e-government in municipalities is still more rhetoric and less reality, at least in some countries.
► Public information sharing networks model. ► E-government portals as the center of interaction and promotion of sharing networks. ► Survey on municipalities in Mexico rural and urban areas to explore the use of sharing networks. ► Provision of services, interaction, participation channels and opportunities of collaboration are components of the model.
Information and communication technologies (ICT) have a recent impact on governance and public administration. Electronic government (e-government) services were created to streamline administrative ...processes and enhance citizen engagement on the one hand, and to build new governance models that would empower individuals, involve them in the decision-making process, and increase transparency on the other. Many individuals are doubtful about smart city projects because of the security issues that arise in such environments. In essence, internet of things gadgets are security flaws. Concerns about the proliferation of IoT sensors and the tighter coupling of infrastructure silos in cities are well-founded. The major objective of the study is to identify the influencing factors of smart cities on e-government in Saudi Arabia. Additionally, this research explores the definition of e-government, and its supporting technologies like smart cities, IoT, big data, cloud computing and other digital government platforms. After exploring the detailed definitions, the study identifies the challenging scenarios of e-government in Saudi Arabia, and discusses the different opportunities. This study also concentrates on the good practices to be followed to overcome the challenges. Furthermore, this study can be used in future research for solving real time challenges of e-government.
PDF
