This study examines the relationship between perceived justice, emotions, and satisfaction during service recovery (SR). The current research work proposes a model analyzing the direct effects of ...justice on satisfaction, along with its indirect effects, via emotions. A field study that captures consumer perceptions of actual SR situations in the cellular-telephone sector tests the model. The paper investigates the relative effects of the dimensions of perceived justice on satisfaction and the emotions triggered by SR. Results indicate that all three justice dimensions affect satisfaction, with procedural justice showing the strongest relative influence, as well as being the only dimension affecting the emotions. Results also show that negative emotions mediate the effects of justice on satisfaction with SR (SSR).
BackgroundInstrument-assisted soft tissue mobilization (IASTM) and percussion massagers are myofascial release techniques that have shown acute and residual effects for improving lower extremity ROM. ...However, no research has compared the effects of percussive massage vs. IASTM on hip PROM. ObjectiveEvaluate the acute and residual effects of these two treatments on passive hip flexion ROM and patient satisfaction.DesignRandomized controlled trial.SettingUniversity laboratory. Participants30M,30F healthy individuals (age=24.52±4.26 yrs,ht=171.20±9.42 cm,wt=78.93±26.28 kg) volunteered to participate but were excluded for any lower extremity injury or surgeries and any contraindications to either modality.InterventionsParticipants were randomly assigned to one of three groups (10M,10F per group): IASTM (using Graston instruments), percussive massager (Theragun Elite), or control group. A researcher blinded to the treatment measured hip flexion PROM with the ankle at 90 degrees before and after treatment on day 1, 3, and 8. Treatments were applied to the dominant posterior low leg and hamstrings for 5 minutes each on days 1 and 3. The control group laid prone for 10 minutes.Main Outcome MeasurementsDependent variables were passive hip flexion ROM and patient satisfaction (0–10 Visual Analog Scale). ResultsThere were no differences between groups over time for hip PROM (F(8,228)=1.96,p=.068,n2=.064,observed power=0.737).. The ANCOVA showed a significant difference in PROM at post-Day 1 treatment between groups (F=(2, 56)=3.771,p=.029,n2=.119,observed power=.665), showing that percussive massager (59.78±9.05°) produced a greater immediate increase in PROM than the control group (56.28±10.87°);(difference=3.38±1.26°; p=.029). Participants were equally satisfied (F(2,76)=0.130,p=.850,n2=.003,observed power=0.068) with the IASTM (9.23±.27) and the percussion massager (9.08±.27).Abstract 417 Figure 1ConclusionsThe percussion massager improved immediate hip flexion PROM more than no treatment, but not more than IASTM. There were no residual effects on hip PROM over time for either treatment.
It is a common understanding that the 2019 coronavirus pandemic (COVID-19) significantly harmed mental health. However, findings on changes in overall life satisfaction have been mixed and ...inconclusive. To address this puzzling phenomenon, we draw upon the domain-specific perspective of well-being and research on catastrophe compassion and propose that the pandemic can have opposing effects on mental health and communal satisfaction, which then differently relate to people's overall life satisfaction. Longitudinal analyses of the Household, Income and Labour Dynamics (HILDA) Survey of Australia (N = 12,093) showed that while there was a greater decrease in mental health in the first COVID-19 pandemic year (2019-2020) than in the previous years (2017-2019), an increase in communal satisfaction also occurred, demonstrating a potential silver lining effect of the pandemic on people's satisfaction with family, community, and neighborhood. Moreover, consistent with socioemotional selectivity theory, changes in mental health, communal satisfaction, and life satisfaction were related to age, such that older adults generally reported less harmful and more beneficial psychological changes. We further found that age was associated with stronger associations of mental health and communal satisfaction with life satisfaction during the pandemic year. Overall, our findings speak to the importance of communal life in life satisfaction during the pandemic and age-related differences in the process, shedding light on the need to devise customized support to address inequalities in pandemic effects on public well-being.
Public Significance Statement
This study suggests that, in contrast to the decrease in mental health during the pandemic, communal satisfaction increased and was positively associated with people's life satisfaction. Older adults experienced less harmful changes and more positive changes in these life domains during the pandemic. These findings highlight the importance of communal-oriented and age-sensitive approaches in addressing pandemic threats to public well-being.
This longitudinal study over a 23-year time span examined predictive associations between self-control development in adolescence and love and work outcomes in adulthood. Participants were 1,527 ...adults aged 35 years (48.3% female). The predictor variable self-control was measured yearly at the ages of 12 to 16 years. Adult outcome variables were measured at the age of 35 years. Three important results stand out. First, the measure of adolescent self-control functioned equivalently across the adolescent years. Second, adolescents showed a mean-level increase in self-control across the adolescent years and significant individual differences in level and change of self-control. Finally, individual differences in change in adolescent self-control predicted better intimate relationships in terms of higher relationship satisfaction and lower conflict; and more satisfaction and engagement in work-life in adulthood independent of the initial levels of self-control in early adolescence. These findings demonstrate that developmental self-regulatory processes reveal long-term consequences in important life domains beyond the adolescent years.
The associations between morningness-eveningness, conscientiousness, and religiosity have not been investigated to date. The aim of the present research was to provide evidence for the relationships ...between these dimensions. Moreover, we tested whether the well-established link between morningness and life satisfaction could be explained by elevated religiosity of morning-oriented individuals and whether this relationship may be mediated by conscientiousness. The investigation was conducted on two independent samples of Polish adults (N = 500 and N = 728). Our results corroborated earlier findings that morningness was positively associated with both conscientiousness and satisfaction with life. We also found evidence for a significant positive association between morningness and religiosity. Moreover, controlling for age and gender, we obtained significant mediation effects showing that the association between morningness-eveningness and satisfaction with life might stem, at least in part, from the higher religiosity among morning-oriented individuals, also when conscientiousness was included in the model. It means that more morning-oriented individuals may benefit from higher psychological well-being thanks to both personality characteristics and attitudes towards religion.
•Travel satisfaction indirectly linked to life satisfaction, happiness, and eudaimonia.•Neighborhood satisfaction directly and indirectly linked to subjective well-being.•Housing satisfaction ...directly linked to life satisfaction.•Travel satisfaction and residential satisfaction are useful livability indicators.•The study expands knowledge on cities, subjective well-being, and livability.
Commute satisfaction, neighborhood satisfaction, and housing satisfaction can be used as indicators of urban quality of life and livability due to their potential contribution to subjective well-being. This study aims to uncover whether these three concepts are indeed predictors of subjective well-being and reliable indicators of livability and quality of life in cities. The study presents and tests a model that examines the pathways between commute satisfaction, neighborhood satisfaction, and housing satisfaction, satisfaction with other life domains, and subjective well-being components – life satisfaction, affect, and eudaimonia. Data are obtained through a survey in the city region of Oslo, Norway and are analyzed with structural equation modeling. Findings show that commute satisfaction, neighborhood satisfaction, and housing satisfaction are all significantly associated with subjective well-being. Commute satisfaction was found to be linked to subjective well-being indirectly, mainly via neighborhood satisfaction and job satisfaction. Neighborhood satisfaction was found to relate to subjective well-being directly, but also indirectly via personal relationships satisfaction, housing satisfaction, and leisure satisfaction. Housing satisfaction was found to have a significant direct association with subjective well-being. These findings suggest that commute satisfaction, neighborhood satisfaction, and housing satisfaction are reliable indicators of urban livability. Consolidating these indicators provides a platform for future measurements of urban quality of life for research as well as public policy purposes.
We review research on work-nonwork balance to examine the presence of the jingle fallacy-attributing different meanings to a single construct label-and the jangle fallacy-using different labels for a ...single construct. In 290 papers, we found 233 conceptual definitions that clustered into 5 distinct, interpretable types, suggesting evidence of the jingle fallacy. We calculated Euclidean distances to quantify the extent of the jingle fallacy and found high divergence in definitions across time and publication outlet. One exception was more agreement recently in better journals to conceptualize balance as unidimensional, psychological, and distinct from conflict and enrichment. Yet, over time many authors have committed the jangle fallacy by labeling measures of conflict and/or enrichment as balance, and disagreement persists even in better journals about the meanings attributed to balance (e.g., effectiveness, satisfaction). To examine the empirical implications of the jingle and jangle fallacies, we conducted meta-analyses of distinct operational definitions of balance with job, life, and family satisfaction. Effect sizes for conflict and enrichment measures were typically smaller than effects for balance measures, providing evidence of a unique balance construct that is not interchangeable with conflict and enrichment. To begin to remedy concerns raised by our review, we propose a definition of work-nonwork balance drawing from theory, empirical evidence from our review, and normative information about how balance should be defined. We conclude with a theory-based agenda for future research.
Partner phubbing (Pphubbing) can be best understood as the extent to which an individual uses or is distracted by his/her cell phone while in the company of his/her relationship partner. The present ...study is the first to investigate the oft-occurring behavior of Pphubbing and its impact on relationship satisfaction and personal well-being. In Study 1, a nine-item scale was developed to measure Pphubbing. The scale was found to be highly reliable and valid. Study 2 assessed the study's proposed relationships among a sample of 145 adults. Results suggest that Pphubbing's impact on relationship satisfaction is mediated by conflict over cell phone use. One's attachment style was found to moderate the Pphubbing – cell phone conflict relationship. Those with anxious attachment styles reported higher levels of cell phone conflict than those with less anxious attachment styles. Importantly, Pphubbing was found to indirectly impact depression through relationship satisfaction and ultimately life satisfaction. Given the ever-increasing use of cell phones to communicate between romantic partners, the present research offers insight into the process by which such use may impact relationship satisfaction and personal well-being. Directions for future research are discussed.
•A valid scale of partner phubbing (Pphubbing) was developed.•Pphubbing was found to have a negative impact on relationship satisfaction.•Cell phone conflict mediated the impact of Pphubbing on relationship satisfaction.•Attachment style moderated the Pphubbing – cell phone conflict relationship.•Pphubbing was found to indirectly impact life satisfaction and depression.
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