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  • Kirsch, Michael; Vogg, Ingrid; Hosten, Norbert; Flessa, Steffen

    European journal of radiology 75, Številka: 1
    Journal Article

    This paper describes the introduction of a total quality management system in a radiological practice. Certification was based on DIN EN ISO 9001:2000. The implementation of the quality management system had to overcome a number of barriers, for instance, legal obligations of a partnership association, leadership problems, and the fear to loose all hindered implementation. The knowledge of these barriers induces a faster and cheaper implementation of a quality management system in a radiological practice as a foundation of improved quality and competitiveness.