Professional Development The COVID19 pandemic introduced a business environment that was unstable, reactive, and filled with crisis management. Employees were suddenly thrust into isolation, cut off from their managers, colleagues, family, and other established support systems. Managers struggled to stay in touch with their teams, trying to manage remotely, redefine processes, and ensure business continuity in the face of unprecedented challenges. As we enter the endemic phase of COVID19, we see increasing business and social stability and have begun rebuilding relationships, refreshing strategies, establishing new goals, developing new ways of working, and defining a new normal. Managers should reposition as well, moving from reactive management to intentional management, taking purposeful, deliberate actions to meet newly structured business goals and to enhance employee experience in a flexible working model. These actions may include: * Redefining job roles and modifying expectations for on-site presence * Transferring power to employees and increasing autonomy * Learning new communication styles and developing reflective listening skills that translate effectively in a virtual exchange * Building connectivity among team members who may have never met their manager or colleagues in person * Engaging in creative approaches to employee development outside of the tradition corporate setting Managers should strive to be Facilitative, Aware, Innovative, Receptive (FAIR). * Facilitative-Enable employee autonomy and professional development, help to identify and remove barriers to success, encourage and support learning new skills to address evolving business needs * Aware-Be sensitive to personal biases, stressors, and emotions that may impact interactions with others, be approachable and available, withhold judgement and listen carefully, be authentic and transparent * Innovative-Create opportunities and encourage creativity in others, seek imaginative solutions for emerging challenges * Receptive-Maintain an open mind to the ideas of others, receive feedback with gratitude and embrace opportunities for change, be approachable, have a virtual open door Managers should lead with intention and mindfulness in a differently structured business environment, using the FAIR management model to reframe the employee experience and equip employees to independently and successfully achieve professional goals.