FrontRange Solutions, a global leader in IT Service Management, Communication Interaction Management, and Customer Relationship Management (CRM) solutions for small to mid-sized enterprises (SME) and distributed enterprises, announced today the general availability of version 5.0.3 of IP Contact Center (IPCC), the communications interaction management solution which provides an integrated voice communications platform that extends the functionality of other FrontRange(TM) software products, such as the HEAT(R) Service and Support(TM). FrontRange IPCC is now deeply integrated with HEAT, the FrontRange help desk management solution, to address many vexing challenges at the help desk. IPCC's interoperability with HEAT means organizations now benefit from inbound call routing, customer self-service options, screen pops with pre populated customer data with status information, after-hours service and management of shared incidents that affect multiple users. "FrontRange is fortifying and expanding its position as a leader in communications management software with this latest release of IPCC," said Kevin J. Smith, Vice President of Products for FrontRange. "We are using IPCC to unlock the greater potential of other FrontRange applications, such as HEAT. This allows our customers to provide unparalleled customer service."