FrontRange Solutions, a global leader in IT Service Management, Voice Application, and Customer Relationship Management (CRM) solutions for small to mid-sized enterprises (SME) and distributed enterprises, announced today the general availability of the latest version of HEAT(R) Service & Support(TM), the fully customizable Help Desk and external customer support tool that logs and tracks issues through completion. HEAT(R) 8.4 not only features enhanced and improved functions based on HEAT(R) 8.38, but also offers brand new streamlined technology and additional automation. "FrontRange is proud to say that HEAT leads the way as one of the most widely used IT help desk and service management applications," said Kevin J. Smith, Vice President of Products for FrontRange, of the latest version of HEAT. "We have enhanced the user experience in several ways because more than 8,000 organizations rely on HEAT for IT Service Automation. We are constantly looking for ways to improve." FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.