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Chaturvedi, Rijul; Verma, Sanjeev; Das, Ronnie; Dwivedi, Yogesh K.
Technological forecasting & social change, August 2023, 2023-08-00, Letnik: 193Journal Article
The social companionship (SC) feature in conversational agents (CAs) enables the emotional bond and consumer relationships. The heightened interest in SC with CAs led to exponential growth in publications scattered across disciplines with fragmented findings, thus limiting holistic understanding of the domain and warrants a macroscopic view of the domain to guide future research directions. The present study fills the research void by offering a comprehensive literature review entailing science performance and intellectual structure mapping. The comprehensive review revealed the research domain's major theories, constructs, and thematic structure. Thematic and content analysis of intellectual structure resulted in a conceptual framework encompassing antecedents, mediators, moderators, and consequences of SC with CAs. The study discusses future research directions guiding practitioners and academicians in designing efficient and ethical AI companions. •Systematic literature review on social companionship with conversational agents•The study presents science mapping and intellectual structure mapping.•Social companionship with conversational agents consists of five main research streams.•Findings reveal potential future research avenues.
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Leto | Faktor vpliva | Izdaja | Kategorija | Razvrstitev | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
Baze podatkov, v katerih je revija indeksirana
Ime baze podatkov | Področje | Leto |
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Povezave do osebnih bibliografij avtorjev | Povezave do podatkov o raziskovalcih v sistemu SICRIS |
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Vir: Osebne bibliografije
in: SICRIS
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