•We build a theoretical framework for the socio-economic impacts of ICT.•A model to describe the socio-economic impacts of ICT on citizens is developed.•The study uses the interpretive approach and the narrative research method. There is a widespread belief that information and communication technologies (ICTs) can play a significant role in the socio-economic development of a developing country. ICT has the potential to affect many aspects of economic and societal activities such as GDP growth, employment, productivity, poverty alleviation, quality of life, education, and healthcare. While the literature provides a myriad of definitions and elements of socio-economic development, the focus tends to be on theoretical conceptualizations from various disciplines and impacts from isolated individual projects. In particular, the impact of ICT on socio-economic development has not been carefully examined from the viewpoint of the ultimate stakeholder, the citizens of a country, who are the final consumers of the technology. This study fills this gap by focusing on the citizens’ view in describing ICT-driven socio-economic development in a developing country. A theoretical framework influenced by the “capabilities approach” was developed to guide this research, and the interpretive stance was used to conduct the study. More specifically, the narrative research method, which is seldom used in IS research but is appropriate for this study, was used. Narratives allow deeper and profound insights into social representations and participants' beliefs about the role of ICT in socio-economic development. Using this methodology, a model of the impact dimensions of socio-economic development is presented.