"These innovations increase ITSM's enterprise-class functionality," said Lori Samolyk, FrontRange Senior Product Marketing Manager. "The FrontRange ITSM suite is helping small and large enterprises manage their IT systems and processes in accordance with ITIL. The ground-breaking ITSM suite is a mirror image of the ITIL best practices, which are quickly becoming accepted as the business model for IT." FrontRange provides service management, CRM, and communication applications on an integrated platform. The latest version of ITSM demonstrates FrontRange's commitment to rapid implementation, accelerated benefits and ease-of-use. In addition, FrontRange is committed to products that are accessible to a broad spectrum of users, including those with disabilities. Keyboard shortcuts and customization options were built into the new version of ITSM for this reason.