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Integration of quality, continuous improvement, and innovation in tourism : the QCII modelKrižaj, Dejan, 1973-Članek se osredotoča na iskanje presekov med upravljanjem kakovosti, sistemi stalnih izboljšav in inovativnostjo v turizmu. vsebuje uvodne teoretične vpoglede v vsa tri področja in (v analitičnem ... delu) obravnava strokovno in znanstveno literaturo z namenom iskanja teoretičnih izhodišč ter nadaljnjih razvojnih smernic, pridobljenih s pomočjo analize primerov dobrih praks in relevantnih trendov. Ugotovitve so povzete v predlagani metodi QCII za izboljševanje in inoviranje kakovostne turistične ponudbe. Poseben poudarek je namenjen vključevanju konceptov trajnosti in pametnega turizma: tako z vidika novih tehnologij in njihove uravnotežene uporabe kot z vidika pazljivega usklajevanja interesov ter povezav med turističnimi podjetji in njihovim okoljem.Source: Academica turistica. - ISSN 1855-3303 (Year 13, no. 1, jun. 2020, str. 97-110, 120)Type of material - article, component part ; adult, generalPublish date - 2020Language - englishCOBISS.SI-ID - 26357507
Author
Križaj, Dejan, 1973-
Topics
kakovost |
stalne izboljšave |
inovativnost |
pametni turizem |
quality |
continuous improvement |
innovation |
smart tourism
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Križaj, Dejan, 1973- | 18547 |
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