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Supply chain service quality improvement by e-marketplace automationPoletan Jugović, Tanja ; Čišić, Dragan ; Gumzej, RomanE-marketplaces have become an essential part of e-commerce. In our research, a decentralized agent-based e-marketplace platform was devised. Although there are significant agent-based supply chain ... models in the literature, measuring quality performance using agents is still a subject of investigation. In order to improve overall supply chain service quality by allowing companies' agents to evaluate the service quality of their partners through the history of their transactions, this article proposes a service quality agent model. The model is designed using MCDM tools to suit different approaches to supply chain management. Consequently, since more informed procurement decisions are taking place continuously and autonomously at each node of a supply chain, supply chain service quality is being improved along the whole supply chain. At the end, the service quality valuation model of the supply chain is empirically evaluated.Source: Promet = Traffic & transportation. - ISSN 0353-5320 (Vol. 31, no. 2, 2019, str. 185-194)Type of material - article, component partPublish date - 2019Language - englishCOBISS.SI-ID - 512990269
Author
Poletan Jugović, Tanja |
Čišić, Dragan |
Gumzej, Roman
Topics
spletna trgovina |
spletni trg |
sistemi na osnovi agentov |
kakovost storitev |
upravljanje oskrbovalnih verig |
oskrbovalne verige |
logistika |
e-commerce |
e-marketplace |
agent-based systems |
service quality |
supply chain management |
supply chains |
logistics
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Database name | Field | Year |
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Poletan Jugović, Tanja | |
Čišić, Dragan | |
Gumzej, Roman | 14741 |
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