Faculty of Arts, Lj. - all departments (FFLJ)
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Managing reference today : new models and best practicesCassell, Kay AnnReference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be ... served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too- from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part.Type of material - book ; adult, seriousPublication and manufacture - Lanham [etc.] : Rowman & Littlefield, cop. 2017Language - englishISBN - 978-1-5381-0167-4; 1-5381-0167-X; 978-0-8108-9221-7; 0-8108-9221-9COBISS.SI-ID - 93995777
Author
Cassell, Kay Ann
Topics
Reference services (Libraries) |
Electronic reference services (Libraries) |
Referenčna služba |
Referenčno delo |
Tehnološke inovacije |
referenčne zbirke |
referenčna vprašanja |
elektronske informacije |
elektronsko svetovanje |
mobilne storitve |
družbeni mediji |
nove storitve |
knjižnice
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Cassell, Kay Ann | ![]() |
Source: Personal bibliographies
and: SICRIS
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