The loyalty effect : the hidden force behind growth, profits, and lasting value

International School for Social and Business Studies, Celje (MFDPS)

The loyalty effect : the hidden force behind growth, profits, and lasting value

Reichheld, Frederick F. ; Teal, Thomas, 1937-

Type of material - book

Publication and manufacture - Boston, Mass. : Harvard Business School Press, cop. 1996

Language - english

ISBN - 0875844480

COBISS.SI-ID - 393687

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http://lcweb.loc.gov/catdir/toc/95039972.html

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Reichheld, Frederick F. | Teal, Thomas, 1937-

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International School for Social and Business Studies, Celje	available - outside loan, loan period: 21 days

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Knjižnica Mednarodne fakultete 65 REICHHELD, F. F. The loyalty... IN: 000000507	available - outside loan, loan period: 21 days

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