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Integracija modela odličnosti EFQM in sistema uravnoteženih kazalnikov BSC v javni upraviKovač, Polonca, 1971-Avtorica v prispevku obravnava cilje, pomen in dobre prakse integracije pristopov oz. orodij razvoja kakovosti oz. odličnosti poslovanja s poudarkom na organizacijah javne uprave. Vsako orodje ima ... namreč svoje prednosti in slabosti, zato šele integracija več pristopov omogoči organizaciji optimalne izboljšave poslovanja. V zadnjih letih se kot najbolj plodna kaže integracija modelov odličnosti EFQM ali CAF (za javni sektor) in sistema uravnoteženih kazalnikov (Balanced Scorecards). Zato se skuša tudi v slovenski javni upravi uvesti vsaj pilotno in v nekaterih organizacijah tovrstno integracijo modelov EFQM kot analitično-diagnostičnega orodja in sistema BSC kot strateško menedžerskega orodja. Tak integralni pristop namreč optimira istosmerne cilje obeh orodij in hkrati dopolnjuje pomanjkljivosti posamičnih orodij, ki priznavajo kot relevantne različne kazalnike, finančne in nefinančne, kot nadgradnjo tradicionalnemu merjenju uspešnosti. V članku so prikazani nekateri konkretni primeri, npr. v dunajski mestni upravi in ZZZS.Source: Uprava = Administration. - ISSN 1581-7555 (Letn. 6, št. 1, mar. 2008, str. 57-80)Type of material - article, component partPublish date - 2008Language - slovenianCOBISS.SI-ID - 2923438
Author
Kovač, Polonca, 1971-
Topics
javna uprava |
kvaliteta |
odličnost |
model odličnosti |
sistem uravnoteženih kazalnikov
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Kovač, Polonca, 1971- | 23676 |
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